Jewish Family Service of Western Massachusetts is seeking a Coordinator for Learning and Job Skills to join our multicultural New American Program team. This position will support refugee families by providing strength-based interventions to support refugees on their personal, learning and career paths. More specifically, this position will support refugee transitions from arrival to pre-employment and ‘survival’ English language training to employment and facilitate connections between refugees and local adult education, career training, and community college opportunities. This is a great position for a creative problem-solver who enjoys working on a variety of projects in a busy social service agency. This position will report to the Assistant Director, Refugee Self-Sufficiency and support the resettlement, education, and employment programs for New Americans in and around Springfield, MA.

Responsibilities:

• Develop learning plans and pathways with refugee clients in conjunction with the Employment Coordinator and Resettlement Coordinator.
• Utilize creative problem-solving skills to address challenges faced by refugees in accessing education and employment opportunities.
• Engage with local community stakeholders, including employers, educational institutions, and service providers, to enhance opportunities for refugee integration and self-sufficiency.
• Coordinate and oversee ESL classes, ensuring they meet the needs of refugee learners and align with program objectives.
• Provide leadership and supervision to the Learning and Job Skills team, ensuring the effective delivery of services to refugee families.
• Develop and implement volunteer training and teaching tools and resources for volunteer Learning and Technology Coaches.
• Train and supervise volunteers within the learning programs.
• Design and implement pre-employment and work skills curricula in coordination with JFS staff to be delivered through volunteers.
• Conduct intake interviews with refugee families to determine eligibility for services. Assess their needs, strengths, and goals to develop individualized support plans.
• Offer individualized support to refugees based on their unique needs, strengths, and goals.
• Maintain accurate records of intake interviews, assessments, interactions with refugee families, program activities, and outcomes. Prepare reports as needed for program evaluation and funding purposes.

Qualifications:

• Experience with adult learners or refugee populations, ESOL teaching experience and curriculum development, related degrees strongly preferred.
• Volunteer training and supervision experience strongly preferred.
• Demonstrated experience building and maintaining partnerships.
• Organized with great attention to detail and great flexibility.
• Able to work independently and effectively as a team member in a fast-paced environment.
• A car/driver’s license and ability to work from JFS Springfield office when the office is open to the public.
• Experience working with non-native English speakers and people from a variety of cultural backgrounds. Experience with refugee populations preferred.
• Strong computer skills: MS Word, Excel, PowerPoint. Experience with graphic design preferred.
• Experience with and comfort using mobile learning and communication apps, such as WhatsApp and Zoom
• Responsible, able to work independently and professionally.
• Strong oral and written communication skills

Job Type: Full-time

Pay: $52,000.00 - $56,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to Relocate:

• Springfield, MA 01108: Relocate before starting work (Required)

Work Location: Hybrid remote in Springfield, MA 01108