Jewish Family and Children’s Service’s (JFCS) values each and every talented applicant, regardless of religious beliefs, race, age, origin, gender, sexual orientation, or cultural background. JFCS places a high value on inclusion and diversity, whether that applies to our employees or the nearly 40,000 clients receiving our services throughout the Valley.

• **Bilingual (English-Spanish) Required**

Intake Specialist - Customer Service Referral Center: The CSRC Intake Specialist receives calls from people seeking behavioral health and/or medical services, verifies eligibility for the services, and schedules initial intake appointments.

Primary Duties:

• Receives incoming calls; determines whether requested services are available through JFCS; determines availability of funding source to support requested services.
• Schedules client intake appointments, verifies funding source data and obtains required authorizations.
• Creates Referral Demographic documents in NextGen EHR.
• Scans or emails copies of faxed referrals and client information to the various JFCS sites.
• Enters information into the tracking program.
• Remains aware of agency intake capacity limits and assists clients with accessing appropriate outside resources during those times when JFCS intake services may be closed or limited.
• Performs other related job tasks or responsibilities as assigned.

Requirements:

• High School diploma or GED
• Bilingual in Spanish & English; both spoken and written. Pay Differential offered.
• Eligibility & Enrollment experience preferred.
• Previous experience working with DCS preferred.
• Experience using NextGen EMR preferred.
• Previous customer service or call center experience desirable.
• Must receive/maintain DPS fingerprint clearance.

Benefits of Working with JFCS:

• Bonus Programs for both full-time and part-time employees.
• Generous Employee Referral Bonuses up to $1,500 for both the new-hire and the referring employee.
• FREE Primary HealthCare to all employees and every member of their household, regardless of relationship.
• Flexible Scheduling and Telehealth Flexibility for many positions.
• 401(k) Retirement Plan, with Company Match
• We offer tuition and clinical license reimbursement.
• Numerous professional development and career growth opportunities.
• Generous paid time off / sick time allocations
• Comprehensive Employee Benefits package, including medical, vision, dental, & more.
• Wellness Coaching
• Employee Assistance Program
• Eligibility for Loan Forgiveness Programs in many positions.

Job Type: Full-time

Pay: $16.00 - $17.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person