To provide outreach and case management services to veterans and their families through the Operation Military Assistance Program (OMAP), coordinating the provision of VA benefits and other public benefits, temporary financial assistance, and supportive services needed to enable clients to obtain and/or maintain housing stability.

• Maintain contact with established outreach sources and locations, including local veterans' organizations, to identify potential program participants.
• Work with OMAP Peer Mentors and the Housing Specialists to access local, hard-to-reach homeless camps to identify and bring veterans into the program.
• Receive referrals of potential clients, screen applicants for eligibility, and determine and document program eligibility based on SSVF criteria for admission to OMAP (veteran status, family status, income status, and housing stability status).
• Recertify the eligibility of program participants on a periodic basis as required by SSVF regulations.
• Conduct assessments of the needs of eligible applicants, assist clients to set goals, develop together with client's individualized housing stability plans, and monitor progress made on the plans.
• Work with regional, state, and local VA programs, including hospitals, outpatient clinics, VET centers, and Veterans Benefit Units, to coordinate the provision of VA benefits identified in the client's housing stability plan.
• Work with state and local not-for-profit agencies and other community-based organizations to coordinate the provision of other public benefits and services identified in the client's housing stability plan.
• Coordinate the provision of other supportive services and temporary financial assistance (including rental assistance, utility fee and deposit payment assistance, moving costs, emergency supplies, and transportation and child care assistance) identified in the client's housing stability plan.
• Act as a client advocate to resolve emergency problems and assist clients in crisis situations.
• Maintain case records on all program participants in accordance with professional standards and enter client-specific information into the Homeless Management Information System as required by the VA.