Job Summary/Function: The Veteran Healthcare Navigator is responsible for providing services that include connecting Veterans to VA healthcare benefits or community healthcare services where Veterans are not eligible for VA care. The Veteran Healthcare Navigator provides case management and care coordination to those veteran households enrolling in healthcare. The Veteran Healthcare Navigator works closely with the Veteran's primary care provider and members of the Veteran's assigned interdisciplinary treatment team. This position can be

Duties and Responsibilities: Within the limits of the Agency's programs, policies, and procedures, the Veteran Healthcare Navigator is responsible for and has commensurate authority to perform the duties and responsibilities listed below. Performance of these duties require regular supervision.

• Works closely with Veterans to assist them in communicating their preferences in care and personal health-related goals to facilitate shared decision making of the Veteran's care.
• Serves as a resource for education and support for Veteran households and helps identify appropriate and credible resources and support tailored to the needs and desires of the Veteran.
• Monitors Veteran's progress, maintains comprehensive documentation, and provides information to treatment team members when appropriate.
• Assists Veterans in identifying concerns or questions about their treatment or medications to develop open communication with the provider or treatment team.
• Acts as a health coach by proactively supporting the Veteran to optimize treatment interventions and outcomes.
• Modifies services to meet the needs of Veterans best and coordinates services with other organizations and programs to assure such services are complementary and comprehensive; directs activities to maximize effectiveness, efficiency, and continuity of care for Veterans; provides case management services to Veterans; serves as the liaison to VA and community health care programs, and represents the program in contacts with other agencies and the public.
• Helps coordinate supportive and additional services with the Veteran
• Coordinates referrals to VA, community health clinics, and other programs needed to ensure access to health care.
• Advocates for Veteran's needs.
• Regularly consults with other team members and appropriately assesses and addresses the needs of the Veteran.
• Assists in developing policy, procedures, and practice guidelines related to the specialty program using knowledge gained from research or best practices.
• Develops relationships with community leaders, VA staff, and other referral networks.
• Develops evaluation components and outcome indicators and reports those evaluation results to VA and organizational leadership.
• Travels within contracted SSVF Areas of Operations. Mileage is reimbursed.
• Maintains timely and appropriate documentation, including progress notes to be provided to Case Managers/ Care Coordinators on a weekly basis.
• Provides services designed to enhance client health and independent living skills, thereby promoting client housing stability.
• Completes all documents and data entry required of the job accurately and in a timely fashion.
• Participates in case management meetings to discuss progress with cases referred for healthcare placement.
• Develops a trusting and working relationship with the individual/ family seeking help.
• Works as part of a multi-disciplinary team providing "client centered services" with all staff members, as well as the other case managers participating in the program.
• Reports to the supervisor on all issues relevant to program's functioning, including the interagency referral process.
• Participates in in-service training as needed to develop and/or enhance knowledge and skills.
• Maintains all required documentation in participants' confidential case records, and assisting the Program Coordinator(s) and Director with the preparation of any required program and statistical reports.
• Accepts and responds to supervision by the Program Director.
• Performs other duties upon request.