Description

*** WESTERN UNITED STATES - SALES TERRITORY ***

POSITION OVERVIEW

The Outside Sales Representative role is responsible for achieving revenue and profit targets in their assigned territories, while also expanding and growing their sales portfolio. The role is also responsible for seeking out and engaging customers, maintaining relationships with customer's key decision makers, assisting customers in identifying product or service-related solutions, creating new solutions, and ensuring a seamless sales experience.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Develops new and existing customers and markets to achieve revenue and profit performance targets, both meeting and exceeding territory quarterly and annual goals.
• Communicates with customers by all methods, including but not limited to face-to-face, email, phone, texts, and video calls.
• Understands and promotes company products and marketing programs.
• Determines, updates, and maintains pricing schedules or contractual item pricing assignments with customers.
• Proposes and develops product and service-related solutions that benefit both Fasnap and the customer.
• Maintains and manages revenue forecast models for the assigned customer territory.
• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses.
• Participates in industry-related trade shows or convention events.
• Inquires and obtains customer forecast and usage information and provides the information to Fasnap support staff and executives to assist with the Sales & Operations Planning process.
• Interprets industry application requirements and correlates to Fasnap product and service offerings.
• Resolves customer complaints by coordinating with Quality to document and investigate problems, develop solutions, prepare reports, and make recommendations to management.
• Monitor competition by gathering market information on products and services and escalating to management accordingly.
• Participates in new product development by efficiently utilizing the advanced product quality planning (APQP) process, to ensure new products meet and exceed customer requirements.
• Maintain up-to-date client records.
• All other duties, as assigned.

Requirements

EDUCATION, EXPERIENCE & KNOWLEDGE REQUIREMENTS

Education

• Associate degree from an accredited college or university (preferred)
• Selling and/or Marketing Certificate (optional)

Experience

• Minimum 3 years of customer facing, product selling, or marketing-related work experience.
• Previous ERP experience (i.e. Epicor Prophet 21, Sage, Microsoft Dynamics ERP, etc.) (preferred).
• Customer Relationship Management (CRM) experience (preferred).

Knowledge & Skills

• Strong organizational and time-management skills, including the ability to handle multiple tasks simultaneously.
• Aptness to read, analyze and interpret product and application specifications and sales-related data.
• Ability to communicate and articulate information.
• Creativity in approaching complex challenges and problems.
• Capability to elicit cooperation and quality information from a wide variety of stakeholders.
• Intermediate level ability in the Microsoft Office Suites: Word, Excel, PowerPoint.

PERSONAL ATTRIBUTES

• Ability to work effectively both independently and with team members who come from a broad spectrum of disciplines and communication styles.
• Strong interpersonal skills; written and oral communication.
• Ability to handle a multitude of different situations; sometimes simultaneously.
• Highly organized and self-disciplined.
• Humble and willing to seek knowledge without hesitation.

MEASURE OF SUCCESS: ORGANIZATION VALUE OF ROLE

• Strict adherence to company policy & procedures
• Accurate & timely transaction processing with professional integrity

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed. Management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. This job description is NOT a contract for employment and does not modify or circumvent the employee’s ‘at-will’ employment relationship with the company.