Job description – Shift Leader

Is JERSEY MIKE'S SUBS for YOU?

Jersey Mike's Subs has been making amazing subs since 1956 in Point Pleasant New Jersey!

Are you collaborative and decisive? Do you enjoy being part of a team and engaging others? If you're enthusiastic, optimistic, and eager to contribute wherever you can, then become a part of the rapidly growing Jersey Mike's family! At Jersey Mike's Subs everyone wins! Working at Jersey Mike’s is a rewarding, fun experience. Our management team is committed to the development of all our employees. You will learn skills that will follow you into whatever your future holds.

YOUR ROLE:

As Shift Leader you will be an integral member of the management team entrusted with assisting with supervision of day-to-day operations during designated work shifts. You’ll be tasked with guiding and supporting staff members to ensure the shift runs smoothly and efficiently. As Shift Leader you will ensure that assigned staff tasks are carried out correctly and efficiently. You will provide essential guidance, training, coaching, and support to employees, fostering a positive work environment. As Shift Leader you will uphold quality standards, enhance customer satisfaction, and you may be assigned the responsibility to address customer issues all of which contribute greatly to the overall success of the business.

OPPORTUNITIES AVAILABLE AT ALL OF OUR LOCATIONS:

Let us know which of our six Des Moines and Ames area locations would be most convenient for you to work at?

LOCATIONS CURRENTLY HIRING:

• Clive: 12851 University Ave. Ste 200, Clive, IA 50325

• Merle Hay: 4117 Merle Hay Road, Des Moines, IA 50310

• East Side/Fairgrounds: 2809 E. University Ave. Des Moines, IA 50317

• Ankeny: 1510 SW Vintage Pkwy Ste. 200, Ankeny, IA 50023

• Ames: 537 Lincoln Way, Ames, IA 50010

• West Des Moines: 5901 Mills Civic Pkwy. Ste 3160, West Des Moines, IA 50266

In addition to pleasing customers with our authentic sub sandwiches, you'll have the opportunity to work in our fun, productive atmosphere with an awesome team of like-minded, positive people.

So become a part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our team members. If you want to be part of something special in a spirited, fun, and social environment than bring your energy and let’s grow together!

• Great pay! (up to $19 per based on experience/ability)
• No fryers make for a clean, easy working environment!
• Part-time positions available
• Meal discounts for employees
• In-house training and skill development
• We are a rapidly growing brand with many opportunities for quick career advancement
• Locally owned restaurant franchisees
• We care about our team members
• Avoid the problems of big corporate owned restaurant brands

Integrity & Respect - Jersey Mike's employees do what they say and demonstrate good character, creating an atmosphere of mutual trust and respect. Balance – Jersey Mike's employees are parents, athletes, students, and career restaurateurs. Our culture understands and encourages a balance of your life roles, interests, and hobbies. Empowerment - Jersey Mike's employees are empowered to be individuals and believe in themselves. You are empowered to be responsive, innovative and to do what it takes to take care of the customer. Community- Your performance and friendly service will contribute to the creation of a vibrant and diverse community.

Making a Difference– You will learn what it takes to make a difference in the success of your store, co-workers, customers, community, and life. In addition to learning our business and pleasing customers with our authentic sub sandwiches, you'll have the opportunity to work in a fun and fulfilling environment with an awesome team of positive people. Become a part of our tradition! Jersey Mike's was built on a strong sense of community and an outstanding commitment to the personal growth of our team members. So, bring your energy and let's grow together!

Job Requirements:

• Must be at least 18 years of age
• 1 to 2 years of restaurant experience preferred
• 1 year of management and/or leadership experience preferred
• Must have strong focus on high quality customer service
• Must have good verbal and written communications skills
• Must have good listening skills and actively listen to those speaking to them
• Must have good problem solving skills and experience
• Must have an outgoing and energetic personality
• Must exhibit time management and organization skills
• Enjoy a fast paced work environment
• Must have a strong work ethic and accountability
• Must be able to lift up to 50 lbs.

Responsibilities to include:

• Deliver exceptional customer service to all customers who walk through our doors.
• Talking, joking, & bantering with customers is not only encouraged, it's required. That's the Jersey Mike's way!
• Knowledgeable about our history and enthusiastic about "Mike's Way"
• Creating a positive guest experience by delivering a high level of service, ensuring high food quality, and ensuring customer and employee safety.
• Maintaining overall cleanliness of restaurant
• Prepare and serve beverages and food items consistently by adhering to all recipe standards.
• Ensures compliance with food and operational safety standards, and adherence with appropriate company policies and industry regulations.
• May be assigned responsibilities to open the store, close the store, prep work, and cleanup adhering to guidelines at all times.
• Assists with supervision of assigned staff including employee scheduling, ensuring adequate staffing levels, training, and ongoing coaching support.
• Assists with monitoring and communicating food and supplies inventories.
• Ensures the smooth transition between shifts by communicating criterial and routine equipment, food, and facility statuses.
• Ensures that all tasks are completed efficiently and within the allotted time.
• Ensures customer issues are handled with professionalism in an effective and timely manner.
• Ensures proper utilization and maintenance of equipment and the facility.
• Ensures adherence to all food and facility safety standards and adherence to company policies.
• Conducts other responsibilities and duties as may be assigned.

Job Types: Part-time

Benefits:

• Employee discount
• Flexible schedule

Work Location:

· Work Location: In Person

· Work Remotely: No

Shift Availability:

· 8, 10, and 12 hour shifts

· Day shift (Required)

· Evening shift (Required)

· Night shift (Required)

Weekly Day Range:

• Monday to Friday (Required)
• Weekends (Required)

Preferred Restaurant Experience:

· Casual dining restaurant

• Fast casual restaurant
• Quick service & fast food restaurant

Application Question(s):

Let us know which of our six Des Moines and Ames area locations would be most convenient for you to work at?

· Clive: 12851 University Ave. Ste 200, Clive, IA 50325

· Merle Hay: 4117 Merle Hay Road, Des Moines, IA 50310

· East Side/Fairgrounds: 2809 E. University Ave. Des Moines, IA 50317

· Ankeny: 1510 SW Vintage Pkwy Ste. 200, Ankeny, IA 50023

· Ames: 537 Lincoln Way, Ames, IA 50010

· West Des Moines: 5901 Mills Civic Pkwy. Ste 3160, West Des Moines, IA 50266

Education:

• High school or equivalent (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)
• Though not required for the Shift Supervisor role, industry-relevant certifications can set you apart from other candidates and other employees. They also may qualify you for other opportunities as you work to move your career forward. The following are the two primary certifications to consider and strive for:
• ServSafe Certification - This food safety certification is designed for food managers or employees involved in the preparation, display, or service of foods. The certification program helps managers and employees apply food safety practices to every meal they serve, protecting the public’s health and safety, educating you on effective training programs and teaching you how to keep your restaurant in compliance with public health regulations.
• Food Handler Certificate - This certification program teaches restaurant employees the information and skills they need to safely handle foods for consumption. The program covers topics like contamination and cross-contamination, temperature control, cleaning and sanitizing, personal hygiene, potentially hazardous foods and pests. This certification program is accredited by the American National Standards Institute (ANSI).

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 28 – 34 per week

Benefits:

• Employee discount
• Flexible schedule

Experience level:

• 1 year
• 2 years

Restaurant type:

• Fast casual restaurant

Shift:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Let us know which of our six Des Moines and Ames area locations would be most convenient for you to work at?

LOCATIONS CURRENTLY HIRING:

CLIVE: 12851 UNIVERSITY AVE. STE 200, CLIVE, IA 50325

MERLE HAY: 4117 MERLE HAY ROAD, DES MOINES, IA 50310

EAST SIDE/FAIRGROUNDS:_ 2809 E. UNIVERSITY AVE. DES MOINES, IA 50317

ANKENY: 1510 SW VINTAGE PKWY STE. 200, ANKENY, IA 50023

AMES: 537 LINCOLN WAY, AMES, IA 50010

WEST DES MOINES: 5901 MILLS CIVIC PKWY. STE 3160, WEST DES MOINES, IA 50266

• Are you 18 years of age or older?

Education:

• High school or equivalent (Preferred)

Experience:

• Restaurant Experience: 2 years (Preferred)
• Team management: 1 year (Preferred)

Language:

• English (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: In person