Title: Special Inventory Lead

Department: Operations

Reports To: Operations Manager

Hours Required: Full-time, Non-Exempt

Schedule: Monday - Friday

Location: Riverside HQ

Compensation: $18.00 - $22.00 per hour.

The Job

Located in Riverside, we are an online retailer of all things bike – mountain, road, e-bike, you name it. Our product offering makes for a unique work environment as there isn’t a warehouse like ours in the area. Many of our team members are avid riders, and while it isn’t a requirement for the job, you just might end up on a bike. You can expect an easy-going, welcoming and flexible atmosphere with good people.

In this job, you will manage the inventory and processes in our warranty and returns departments. This includes overseeing and solving complex customer needs. This candidate will also work with the Operations, Accounting, Merchandising and Customer Service teams.

Check out who we are here: jensonusa.com

The Benefits

We offer a variety of benefits and perks for full-time employees, including:

• 100% HMO Employee Medical Coverage. If you are out of network, additional costs may apply.
• Dental and Vision Insurance
• 3 Weeks of Paid Time Off
• 7 Paid Holidays
• Bike Day
• Flexible Spending Account
• 401(k) Retirement Plan with Employer Matching up to 4%
• Supplemental Life Insurance
• Employee Purchase Discount Program
• Professional Growth & Development Opportunities

Essential Duties and Responsibilities

• Shows our customers the love in every interaction!
• Lead the warranty and returns team (approximately 4 individuals). Manage daily workflow and employee performance.
• Problem solve warranty and return issues.
• Coordinates the processing of customer returns and warranty claims in an efficient way.
• Ensures Warranty Claims are communicated to vendors and/or customers within 24 hours.
• Ensures the Returns process is completed within 24 hours.
• Works with Operations Manager to solve escalated issues.
• Moves inventory to demo/warranty/destroy warehouse as needed.
• Manages the communication with Customer Service team and vendors regarding warranty claims.
• Ensures customer invoice credits are accurately processed and vendor credits from warranty claims are directed to the appropriate channels.
• Determines best plan for returned product: resalable as new, placed into warranty, resalable as special inventory (distressed inventory)
• Develops and maintains KPI numbers for returns/warranty department.
• Provides an environment of support and teamwork to achieve common goals within the Operations Department.
• Other tasks as needed.

Preferred Qualifications

• High School diploma or GED required
• 1 -2 years warehouse or customer service leadership experience.
• Proficiency in the Microsoft suite, (Outlook, Word, and Excel)
• Demonstrated abilities in verbal and written communications
• Knowledge and experience in the bike industry is a plus!

Skills/Abilities

• Adaptability - Demonstrates flexibility with change.
• Organization – Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs – Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player – Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Ability – Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
• Initiative – Works effectively while asking for direction when needed.

Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check.

Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.