Job Summary :

The Receptionist is responsible to receive customers with a friendly greeting and warm smile.

Acting as the front line point-of-contact for the overall dealership, the Receptionist sets the tone by being an outstanding listener and information source.

He / She will know all points-of-contact and of every department within the dealership in order to promptly address the customer's inquiry.

In addition to receiving and managing inquiries, the Receptionist performs telephone switchboard and call routing tasks and administrative duties.

The ideal Dealership Receptionist candidate has a working knowledge of the automotive industry, strong administrative and organizational skills, previous telephones switchboard experience and exceptional interpersonal skills.

Essential Functions : (Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics.

This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class.)

Duties & Responsibilities :

The following is a representative list of the duties and responsibilities associated with this position :

• Manages inbound switch board telephonic inquiries and routes calls accordingly
• Meets and greets all clientele in a warm, sincere, and helpful manner (Take out service)
• Routes customers to the appropriate department or point-of-contact within the dealership
• Coordinates questions and issues with appropriate department personnel
• Assists with problem resolution as required
• Provides administrative back-up to various dealership departments as needed
• Handles multiple tasks concurrently with frequent interruptions
• Adhere to all company policies, procedures and safety standards
• Perform other duties as assigned

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting : Remaining in the seated position
• Stand : Remaining on one’s feet in an upright position at a workstation without moving about
• Walking : Moving about on foot
• Lifting : Raising or lowering an object from one level to another (includes upward pulling) 10-25 lbs.,
• Carrying : Transporting an object, usually holding it in the hands or arms, or on the shoulder
• Pushing : Exerting force upon an object so that the object moves away from the force (Includes slapping, striking, kicking, and treadle actions)
• Pulling : Exerting force upon an object so that the object moves toward the force (includes jerking)
• Stooping : Bending body downward and forward by bending spine at the waist, requiring full use of the lower extremities and back muscles
• Kneeling : Bending legs at knees to come to rest on knee or knees
• Crouching : Bending body downward and forward by bending legs and spine
• Reaching : Extending hand(s) and arm(s) in any direction
• Handling : Seizing, holding, grasping, turning, or otherwise working with hand or hands.

Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears

• Fingering : Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling
• Feeling : Perceiving attributes of objects, such as size, shape, temperature, or texture, by touching with skin, particularly that of fingertips
• Talking : Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly
• Hearing : Perceiving the nature of sounds by ear
• Near Vision : Clarity of vision at 20 inches or less
• Visual Accommodation : Adjustment of lens of eye to bring an object into sharp focus.

This factor is required when doing near point work at varying distances from the eye

• Color Vision : Ability to identify and distinguish colors
• Field of Vision : Observing an area that can be seen up and down or to right or left while eyes are fixed on a given point

Environmental Conditions : Exposure to...

• Moving mechanical parts
• Non-Climate controlled conditions
• Wet and / or humid conditions
• High, exposed places
• Noise
• Vibration

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Last updated : 2024-05-12