Location: Tyngsboro, Massachusetts

Department: Technology

Classification: Exempt – Not Eligible for Overtime

Duties & Responsibilities:

• Install and configure software and computer systems.
• Manage domestic and global network systems, including cyber and physical security, Mac & Windows, firewalls, VPN, servers, OKTA, and cloud services.
• Train users on phishing and cyber security.
• Troubleshoot and resolve software and hardware issues.
• MDM (mobile device management)
• Assist users with computer related technical problems.
• Procure hardware and software, including software licensing. Manage certificates and ensure seamless, ease of operations for all users.
• Plan for obsolescence of hardware and software, growth, and new technology.
• Maintain list of computer equipment and status (i.e. software updates, etc.)
• Coordinate with corporate IT for updates of shared resources.
• Maintain system backups and ensure backups are on schedule.
• Establish accounts for new users and assist with password or login problems, disable accounts for terminated employees. Provide local file sharing for each office as required.
• Maintain computer equipment and accessories in an organized manner.
• Manage disaster plan, shutdown, and startup procedures for all offices.

Required Skills & Abilities:

Only those who meet all selection criteria below will be considered for this important role.

• Expertise with Microsoft Windows and MAC operating systems.
• Expertise with a variety of application software, hardware, and peripherals (e.g., monitors, printers, scanners).
• Experience with network routers, switches, and IP phone systems.
• Understanding of basic electrical wiring and components such as power supplies, relays, signal conditioners, etc.
• Willingness to solve complex problems and see projects through to completion.
• Experience with hardware repair and assembly.
• Team-oriented attitude and skill working with others to solve technical problems.
• Excellent written and verbal communication skills.
• Uncompromised integrity and candor given access to business confidential information systems.

Education & Experience:

• Minimum of five years of IT experience.
• 4 year accredited college degree in science, technology or engineering.

Other Requirements:

• Days of work are Monday through Friday, with hybrid arrangement possibility after period of performance with exemplary achievement. Hours of work are typically between 8:30 a – 5 p, or as approved by supervisor. This position periodically requires additional hours beyond a 40-hour work week.
• Growth path potential towards IT Manager.
• Minimal to no travel.

If you are a strong candidate and can demonstrate that you would be a “good fit” for this role, please email your resume and cover letter to “Recruiting department” at employment12@jenike.com .