The Center Clinical Manager is a healthcare and leadership-focused position working directly with patients and their families, doctors and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients. Care Supervisors will facilitate interdisciplinary support and collaboration within and across care teams to ensure our patients receive high quality care in a timely manner. Care Supervisors will develop care team members in their assigned Center to make sure they are providing care consistent with ChenMed standards.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

· Oversees and leads the clinical teams to ensures VIP service to the center’s patients, family members.

· In partnership with Dyad leaders, manages the center’s clinical operations to ensure organizational objectives relative to SSP metrics, growth and strategy, membership goals are regularly met and/or exceeded.

· Ensures, monitors, and tracks that key performance targets are met, including but not limited to: SSP metrics, wait times, care team integrity/care promoter engagement and turnover.

· Leads great quality selection, hiring and on-going training and education for Care Promoters and Pharmacy/Medication Technicians. Facilitates orientation and onboarding of new Care Promoters ensuring they are fully trained to their duties including philosophy of care, patient flow and clinical competencies.

· Develops protocols and procedures to improve staff productivity. Collaborates with PCPs to coach, monitor and manage Care Promoter and back-office care team performance; implements progressive improvement plans when needed.

· Assists with the development and execution of business strategies that promote growth and support our core model.

· Ensures proper back-office staffing scheduling, approves staff timesheets, plans for and manages staffing shortages, performs direct care duties as/when needed.

· Ensures regulatory compliance with OSHA, HIPAA and other governing agencies. Enforces clinical and quality standards of ChenMed.

· Analyzes data to provide and provides insights which lead to process and performance improvements.

· Act as a liaison between patients, their families and additional care staff

· Provides clinical support as requested for market initiatives.

· Manages medical and administrative equipment inventory. Ensures availability and proper preventative maintenance of emergency equipment. Troubleshoots malfunctions; calls for repairs; and evaluating new equipment.

· Manages medical supply inventories to guarantee optimum levels are readily available.

· Completes all required training to dispense medications from medication room.

· Performs other duties as assigned and modified at manager’s discretion.

KNOWLEDGE, SKILLS & ABILITIES:

· Excellent oral and written communication skills.

· Compassion and empathy for our patients and family members.

· Ability to effectively collaborate with team members, including doctors, nurses, front desk staff, center managers, and market leaders.

· Mindset focused on solving problems for patients and achieving team goals.

· Knowledge of medical products, services, standards, policies and procedures.

· Skilled in operating phones, personal computer, software and other IT systems.

· Skilled in taking patients’ vital signs and obtaining blood and other samples for laboratory work.

· Ability to pay close attention to detail and to ensure accuracy of reports and data.

· Ability to manage multiple processes and effectively lead a team of Care Promoters.

· Ability to maintain effective and organized systems to ensure timely patient flow.

· Ability to be calm and flexible in busy or stressful situations.

· Bilingual a plus.

· Proficient in Microsoft Office Suite products including Excel, Word, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software.

· Ability and willingness to travel locally, regionally and nationwide up to 5% of the time.

EDUCATION AND EXPERIENCE CRITERIA:

· BA/BS degree in Healthcare Administration, Business Administration, a Biological Science program or closely related discipline required OR additional experience above the minimum may be considered in lieu of the required education on a year for year basis required

· Active and good standing Licensed Practical Nurse (LPN) in current state of employment OR a Certified Medical Assistant

· A minimum of 4 years related clinical work experience required

· A minimum of 3 years supervisory/managerial experience in a medical clinic, hospital setting, or similarly regulated environment required

· LPN must have IV Therapy certification where required by State Board of Nursing

· Experience working with geriatric patients a plus

· EMR system experience a plus

· Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment

Job Type: Full-time

Pay: From $30.00 per hour

Experience:

• clinical supervising: 2 years (Required)

License/Certification:

• LPN (Required)
• IV Certification (Required)

Work Location: In person