The Care Facilitator is one of a patient’s first contact with our ChenMed family and, as such, serves as a patient advocate delivering and providing exceptional customer service. The incumbent in this role checks patients into and out of the medical clinic and provides basic secretarial and administrative support. A successful Care Facilitator possesses a strong commitment to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

LOCATIONS AVAILABLE:

South DeKalb ONLY

**REQUIRED**

• High school diploma or equivalent education required
• A minimum of 2 years of work experience in a medical clinic or similar environment required
• Bilingual candidates strongly preferred

KNOWLEDGE, SKILLS AND ABILITIES:

• Exceptional customer service skills and passion for serving others
• Working knowledge of medical insurance and/or knowledge of electronic medical record EMR systems
• Knowledge of ChenMed Medical products, services, standards, policies and procedures
• Skilled in operating phones, personal computers, software and other basic IT systems
• Ability to communicate with employees, patients and other individuals in a professional and courteous manner
• Detail-oriented to ensure accuracy of reports and data
• Outstanding verbal and written communication skills
• Demonstrated strong listening skills
• Positive and professional attitude
• Knowledge of ChenMed Medical products, services, standards, policies and procedures
• Proficient in Microsoft Office Suite products including Excel, Word and Outlook
• Ability and willingness to travel locally and regionally up to 10% of the time
• Spoken and written fluency in English

LOCATIONS AVAILABLE:

South DeKalb ONLY

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Clinic
• Medical office

Medical specialties:

• Geriatrics
• Primary Care

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Healthcare: 2 years (Required)
• Customer service: 3 years (Required)

Language:

• Spanish (Required)

Work Location: In person