Job ID:
13393
Location:
Newport News, VA
Category:
Computer
Division:
CST Division
Position Type:
Regular
Education:
Bachelor's Degree
Experience Required:
Less than 1 year
Relocation Provided:
Position Description
Come join our team at Jefferson Lab, where great minds matter .
Posting Date: 05/20/2024
Salary Range: $76,800 - $135,900 (SCS-I)
Work Location Type: Hybrid (combination of on-site and remote work based on business needs)
What your job will be like:
The ServiceNow Developer is responsible for developing, designing, and owning technical solutions on the ServiceNow platform. Providing guidance and direction for the future direction of ServiceNow is an important expectation of the role. The incumbent will apply best practice web programming techniques to configure robust solutions utilizing the ServiceNow platform. This position will use the ITIL framework to provide technical assistance, workflow development, software configuration, customization, and web service integrations. This may include providing administration, application development, maintenance, and technical support.
In this role you will:
ServiceNow configuration and deployment: serve as primary developer for implementing ServiceNow modules such as IT Portfolio Management and Demand Management. Work with customers and MIS team to develop requirements and implement a project plan to roll out major functionality.
Service Catalog development: work with ServiceNow customers to build out a service catalog in ServiceNow that implements common business practices with workflows and integration with JLab and other available systems.
ServiceNow support: Develop and maintain documentation, including system configurations, processes, and procedures. Provide technical expertise and support for users, addressing system-related issues and conducting training sessions as needed.
Evaluate emerging technologies and recommend enhancements to optimize system performance and functionality.
Qualifications We Require:Education:
Bachelor's Degree in Computer Science
Knowledge, Skills and Abilities:
Experience working with an IT ticketing/support system such as ServiceNow, especially in an administrator/configuration role.
Software development experience in a modern language such as JavaScript.
Experience working with customers to define requirements, design software, develop, and implement a solution.
Strong written and verbal communication skills.
Ability to work collaboratively across knowledge domains and organize multi-domain projects.
Competent to perform assigned tasks and provide practical solutions to assigned problems.
Has demonstrated initiative by seeking solutions to assigned problems and tasks.
About Jefferson Lab
Join a community with a common purpose of solving the most challenging scientific and engineering problems of our time. ¿The Jefferson Lab campus is located in southeastern Virginia amidst a vibrant and growing technology community.
A career at Jefferson Lab is more than a job.¿You will be part of “big science” and work alongside top scientists and engineers from around the world unlocking the secrets of our visible universe. ¿ Managed by Jefferson Science Associates, LLC; Thomas Jefferson National Accelerator Facility is entering an exciting period of mission growth and is seeking new team members ready to apply their skills and passion to have an impact.¿ You could call it work, or you could call it a mission. We call it a challenge. We do things that will change the world.
Total Rewards a t Jefferson Lab
At Jefferson Lab, we believe that a comprehensive employee benefits program is an important and meaningful part of the compensation employees receive. Our benefits program includes, but is not limited to: ¿
Medical, Dental, and Vision Care Plans
Flexible Spending Accounts
Paid Time-off and Leave Programs (vacation, holidays, sick leave)
401(k) Plan – 9% Lab Contribution; 100% vested
Flexible Work Arrangements (Hybrid & Alternate Work Schedules available)
Tuition Assistance, Training and Professional Development Programs
Live near the waterways of the Chesapeake Bay region with access to nearby beaches, mountains, and all major metropolitan centers on the East Coast
Jefferson Science Associates, LLC (JSA) manages and operates the Thomas Jefferson National Accelerator Facility (Jefferson Lab). JSA is an Equal Opportunity Employer and does not discriminate in hiring or employment on the basis of race, color, religion, ethnicity, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, or veteran status or on any other basis prohibited by federal, state, or local law. As part of the JSA’s equal employment opportunity policy, we also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
JSA is committed to providing reasonable accommodations for persons with disabilities (unless doing so will result in an undue hardship). If you need a reasonable accommodation for any part of the employment process, please send an e-mail to employment @ jlab.org or call (757) 269-7598 to provide the nature of your request. Reasonable accommodations are considered on a case-by-case basis.
Employment with JSA is conditional upon DOE approval if at any time during your employment you are participating in a Foreign Government Talent Recruitment Program or Affiliated activity. Generally, such programs/activities include any foreign-state-sponsored attempt to acquire U.S.-funded scientific research through programs run or funded by the government that target scientists, engineers, students, academics, researchers, and entrepreneurs of all nationalities working or educated in the United States. This includes positions or appointments, both domestic and foreign, titled academic, professional, or institutional appointments whether or not remuneration is received and whether full-time, part-time or voluntary.