About Us
Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.
Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.
Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.
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Location Description
Welcome to the San Antonio Marriott Northwest, a premier destination located in the heart of San Antonio, Texas. Proudly part of the Pyramid Global Hospitality portfolio, our hotel offers 297 comfortable guest rooms and an expansive 11,417 sq ft of meeting space. More than just a place to stay, the San Antonio Marriott Northwest seamlessly integrates comfort with career opportunities.
Nestled in the vibrant city of San Antonio, our hotel embodies the work culture fostered by Pyramid Global Hospitality, where professional growth and seizing opportunities are prioritized. As a member of the Pyramid Global team, you'll enjoy benefits such as a 401k with a company match and recognition programs designed to celebrate your achievements.
Join us at the San Antonio Marriott Northwest, where your pathway to a fulfilling career is guided by an excellent People First Culture. Here, you're not just part of a professional team; you're a vital contributor to an environment that values excellence and fosters growth. With spacious guest rooms and versatile meeting spaces, every aspect contributes to a workplace that reflects the dynamic energy of San Antonio. Welcome to a professional environment within Pyramid Global Hospitality that encourages your personal and professional development amidst the vibrant atmosphere of the San Antonio Marriott Northwest!
Overview
Large full-service hotel looking for experienced Front Desk Agents to join our Front Office team.
You must have open availability to work, with no restrictions, meaning you are open to work any shift, 7 AM-3 PM or 3 PM-11:30 PM, any day of the week, Monday-Sunday. This position works primarily PM shifts.
While we appreciate your interest in our hotel, if you do not have the flexability to work AM and heavy PM and weekend shifts, please review our other job postings that may work better with your desired schedule.
The successful Front Desk Agent has a friendly, compassionate, and upbeat personality with great communication skills. In addition, the ideal candidate must have the passion and desire to be self-motivated, dependable, exhibit multitasking skills and enjoy a fast-paced work environment from time-to-time.
Key Responsibilities:

• Greets, registers, and assigns rooms to guest following established check-in/check-out procedures.
• Address guest complaints and resolve problems to their completion; following up with other departments if needed to ensure resolution.
• Completes AM and/or PM checklist.
• Issues room keys and, follows room keys procedures.
• Keeps up to date with room availability and guest accounts.
• Computes bills, collects payment, and makes change for requests.
• Makes and conforms reservations.
• Posts charges such as room, food, and liquor.
• Maintains knowledge of various room types and rates.

Qualifications
Miniumum Requirements:

• Prior hospitality or customer service experience is a must! Preferably with a full-service hotel.
• Must have exceptional customer service skills with appropriate behavior and appearance expected at a 5-Star hotel.
• Excellent command of English; verbal, reading and writing, and can effectively communicate information.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills required.
• Ability to access and accurately input information using a moderately complex computer system.
• Must have ability to stand on feet for extended periods of time, up to an entire 8 hour shift; continuously stand, walk, squat, and/or maintain movement to perform job functions behind the front desk.
• Ability to prepare complex reports of room availability and revenues generated.
• Hearing and visual ability to observe and detect signs of emergency situations.

SUPPORTIVE FUNCTIONS: The hotel functions seven (7) days a week and twenty-four (24) hours per day. Due to the seasonal nature and business hours of a hotel, candidates must realize it may be necessary to move an employee from their accustomed shift as business demands. Additionally, it may be required to assist other positions in department as needed or as directed by immediate supervisor.
Excellent Benefits!
401k after 90 days, company match to 6%
Medical/ Dental/Vision Insurance
Company-paid Life Insurance
Employee Assistance Program (EAP)
Flexible Spending Account (FSA)
Awesome Vacation and Paid Time-Off Policies
Marriott Hotel Discounts Worldwide
Pyramid Global Hospitality Discounts
Pyramid Hotel Group is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Pyramid Hotel Group does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.