** Systems Support Specialist**

**Job Category****:** Banking **Requisition Number****:** SYSTE003078 Showing 1 location **Job Details**

**Description**

****BE HAPPIER IN YOUR CAREER****

****WHO WE ARE****

While we opened our doors in 1985 offering traditional banking services, we soon realized we needed to deliver them in a nontraditional way. Financial services are a competitive industry, with over 5,000 banks and 5,300 credit unions. Thats a lot. We understand that we must differentiate ourselves by offering a unique combination of banking, consisting of exceptional customer service and with a twist of great digital banking tools to help our customers manage their basic needs. This is part of our happier banking recipe. Another component is encouraging our bankers to exemplify our values daily.

We believe in:

* Giving back to our communities.

* Embracing change and evolution

* Building relationships based on trust and transparency

* Celebrating and embracing our diversity

****THE PERKS****

Our commitment is to grow and train happier employees, providing them with the skills to deliver happier banking and create happier customers. This is how we create happier employees at Forcht Bank:

* Competitive salary/wage

* **$1,500 new hire bonus*!**

* Comprehensive benefits package to include:

Health, Vision, & Dental Insurance

401(k) Retirement Plan with up to 4% Company Match (fully vested from day 1)

Company Paid Life Insurance 2x Base Salary, max of $100k

* Minimum of 15 days of Paid Time Off (PTO) after 60-day introductory period

* Nine Paid Holidays, plus Birthday Leave and Community Service Leave

* Charitable donation match

* Employee celebrations

* Professional recognition

* And more!

**Summary**

The **Systems Support Specialist** assists the System Administrator in all aspects of Bank related systems used in lending and deposits. This may include, but is not limited to, the loan origination systems for mortgage and commercial loans, the Bank imaging system, various deposit systems, the core system, the pricing engine, and the help desk system.

This position maintains and supports the functionality and security of the Forcht Bank system environments. Administers, installs and troubleshoots a variety of Forcht Bank systems. Performs or monitors system maintenance tasks, such as system back-up, recovery and file maintenance. Schedules, installs, and tests system software upgrades. Configures software and resolves technical problems. Monitors and maintains software licensing and maintenance agreements.

**Essential Duties & Responsibilities**

*To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.*

* Act as the system administrator for each system.

* Create, monitor and delete system user roles within each system.

* Be responsible for all system updates, implementation and testing.

* Bring any system issues or concerns to the attention of the Bank Systems Administrator III in a timely fashion.

* Provide detailed written communication and training of system functionality by working with all markets and operational divisions to update procedures and workflow to take advantage of system updates as requested by the Bank Systems Administrator III.

* Find, develop and implement more effective ways for users to utilize the various systems (existing and proposed) in order to make the end user more efficient.

* Develop and update reports within each system.

* Train new users on all applicable aspects of the system during new hire orientation as needed or requested by the Bank Systems Administrator III.

* Maintain the system default settings and back-office administration of each system.

* Create forms using excel, Adobe or any other toll to promote a paperless environment.

* Continually monitor all systems for compliance and performance.

* Work with internal and external Auditors and Regulatory Agencies as needed by providing documents or explanations related to these systems.

* Work closely with Key Technology and other outside technology vendors to perform installation, maintenance or updates as needed. Ensure that all updates or installations are completed in a timely fashion at the direction of the Bank Systems Administrator III.

* Manage all interest rate uploads to various systems on a daily basis as instructed.

* Perform vendor due diligence (Forcht Bank Vendor Management Policy) as requested by the Bank Systems Administrator III. This includes ensuring that the vendors RTOs and RPOs are congruent with Forcht Bank requirements.

* Assist the Bank Systems Administrator III to ensure that all Forcht Bank systems are meeting the tenants of the Forcht Bank IT Security Policy, the Forcht Bank BCP/DR policy and Forcht Bank Change Management Policy.

* Participate in Forcht Bank BCP/DR testing as well as vendor BCP testing as needed to meet the Forcht Bank BCP Testing Policy.

* Assist the Bank Systems Administrator III with implementing policies or systems to ensure that the Bank maintains all applicable privacy requirements under GBLA.

* Perform other duties as assigned.

**Qualifications**

*The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.*

* General knowledge of bank operations and procedures, in particular loan documents and Bank compliance.

* Working knowledge of Microsoft Office products and bank information systems, specifically Loan Origination Systems (LOS) loan imaging systems, Core banking platforms and DDA account opening platforms.

* Extensive background in financial institution operating procedures and banking regulations including an understanding of financial institution products and services.

* Ability to exercise judgment and discretion in handling sensitive documents or other confidential information.

* Ability to work closely with members of other departments on a daily basis.

* Ability to communicate orally in order to convey information tactfully and effectively to all levels of employees and customers. This includes the ability to provide Executive or Board reports as needed.

* Ability to give full attention to what other people are saying; taking time to understand points being made, ask questions as appropriate, and not interrupting at inappropriate times.

* Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar, including the ability to comprehend written sentences and paragraphs in work-related documents.

* Ability to manage time and be efficient and effective in the completion of assignments.

* The candidate must have excellent project management skills.

* Ability to establish productive business interpersonal relationships with others inside and outside the organization and to work with little direct supervision in carrying out the responsibilities assigned.

* Ability to work well under intense pressure while staying organized, calm and dedicated to the task at hand.

* Ability to be available during non-business hours as needed for system installation or testing.

* Ability to embrace and support the Banks management philosophy.

* Ability to perform multiple job functions and tasks with minimum supervision.

* Basic knowledge of mathematics and accounting principles including but not limited to general ledger entries, problem resolution and error detection.

**Physical Demands and Abilities**

*The physical demands and work environment characteristics described herein are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodation will be made to enable individuals with disabilities to perform the essential functions.*

* Ability to listen to and understand information a