Overview

At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.

Jefferson Center is looking for a positive, customer service focused person with exceptional administrative skills to assist clients and staff in an Administrative Support role. The Administrative Support team assists clients and staff at the front desk at an office, answers a multi-line phone system, assists clients in a virtual platform and assists with administrative projects including caseload management. This is a hybrid position that is projected to work onsite at an office 4 days per week and will potentially work remotely 1 day per week. This position primarily works at the North Wadsworth office located in Arvada, CO. However, you will be asked to support the front desk role at any of the offices located in Jefferson County. This will support the staffing needs and provide coverage at the other locations. This is an opportunity that requires flexibility and the ability to adapt to a growing and changing work environment. The ideal candidate will thrive in a frequently changing environment working face-to-face or virtually with clients and staff providing exceptional customer service.

Responsibilities

• Excellent customer service and communication skills.
• Assist clients, visitors and staff positively and with a cheerful disposition.
• Support Front Office, in-person operations.
• Ability to work remotely in a private space to be HIPPA compliant.
• Ability to work remotely with reliable internet connection that supports the technological needs of the Call Center, virtual platforms and administrative operations.
• Answer and support the Center-wide multi-line phone system to support the call center.
• Use technology including Zoom, Teams or other virtual platforms to support Telehealth operations.
• Ability to work at various offices within Jefferson County to support staffing needs and onsite office operations. Provide front office support to various locations within Jefferson County, as needed.
• Ability to work a flexible schedule Monday – Friday independently and with little supervision. Requires dependability.
• Strong decision- making skills.
• Initiate and maintain effective interpersonal relations with consumers, peers, staff and the general public exhibiting courtesy, enthusiasm, flexibility and a spirit of cooperation.
• Timely and thorough response to phone calls, email and other requests from consumers and staff.
• Collaborate with various departments to insure a cohesive work environment.
• Schedule client appointments utilizing computerized scheduling.
• Utilize Electronic Health Record.
• Attend mandatory meetings and trainings. To be compliant with individual training plan.
• Reliable transportation.

Note: Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Qualifications

Education, Knowledge, Skills & Experience Required:

High School Diploma plus 1 years of relevant administrative work experience. Previous work experience in customer service, answering a multiline phone system and with a virtual platform such as Zoom, Teams, iweb or webex system highly desirable.

Salary & Benefits

• $32,700 to $43,100 ($15.72/hr - $20.72/hr)

• *Salary is based on years of total related experience.
• *Salary is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours/week will be prorated and adjusted to the appropriate FTE.

Benefits Include:

• Flexible work schedule and remote work options 
• Medical (Kaiser or Cigna), Delta Dental, and EyeMed Vision insurance plans
• Life, LTD/STD, and malpractice insurance paid by Jefferson Center
• 401(k) plan with matching employer contribution and 403(b) option
• 15% Wellness Discount on medical insurance plans for participating employees
• 1 Paid Wellness Hour per week (based on FTE)
• Health Insurance Reimbursement up to $125 per month
• Generous Paid Time Off plus 13 paid holidays per year
• Employees with 1 year of service are eligible for Supplemental Parental Leave up to 60 hours (based on FTE)
• Extended Paid Bereavement Leave up to 20 days
• Trauma Informed Care Leave
• Tuition Reimbursement after one year of employment
• Public Service Loan Forgiveness and Colorado Health Services Corps loan repayment plan options for participating employees.

Important Announcements

COVID-19 Vaccination or an approved medical or religious exemption is required for employment with Jefferson Center for Mental Health. Newly hired employees must be fully vaccinated (Received final dose of an authorized COVID-19 vaccine regimen) and provide proof, or have an approved medical or religious exemption, prior to their first day of employment. Information on how to request an exemption will be provided at the time of offer.