The EMT Transfer Center Coordinator II coordinates all aspects of Transfer Center and telemedicine cases including facilitating physician to physician communication and logistics related to patient transfers.

This includes scheduling and assigning transports, documenting transfer activity, facilitating communication for transfers and completing ADT functions in Epic.

The incumbent is also responsible for taking calls for Emergency Medical Services (EMS), triaging calls using Emergency Medical Dispatch (EMD) protocols, providing callers with pre-arrival instructions and dispatching appropriate EMS resources.

Essential Functions

• Receives calls regarding patient transfers, consultations, and telemedicine requests, and obtains pertinent clinical and diagnostic information from the referring physicians, RNs and other clinical staff. Coordinates physician to physician communication.
• Coordinates logistics of external transfers including arranging transportation, ensuring appropriate bed assignment and coordinating with patient access and admissions departments.
• Properly documents in transfer center software, computer aided dispatch (CAD) software and other systems as appropriate.
• Performs admissions and other ADT functions in Epic.
• Processes incoming radiology images from external facilities.
• Generates and processes transfer agreements between Jefferson Health facilities and referring facilities.
• Receives emergency and nonemergency calls for EMS, triaging these calls using Emergency Medical Dispatch (EMD) protocols and providing callers with pre-arrival instructions. Appropriately prioritizes and dispatches EMS resources.
• Outsources transports ambulance vendors.
• Manages communication between all members of the healthcare delivery team to ensure safe and timely transport and transfer of patients.
• Maintains operational awareness over all transfers, transports, ambulance radio communication, helicopter radio communications and locations of JeffSTAT ambulances and helicopters via GPS.

Covid Vaccination is a requirement for employment at Jefferson for employees working at Jefferson’s clinical entities or at the University. If you are not currently vaccinated you will be required to receive the vaccination prior to hire date if you are offered employment, unless you request and receive an approved medical or religious exemption from Jefferson.

Jefferson includes Thomas Jefferson University and Jefferson Health, a dynamic university and health system with broad reach across the Delaware Valley. Jefferson is the second largest employer in Philadelphia and the largest health system in Philadelphia based on total licensed beds.

Through the merger of Thomas Jefferson University and Philadelphia University in 2017, our University includes ten colleges and four schools. We are an NCAA Division II university and an R2 national doctoral university offering undergraduate and graduate-level programs that provide students with a forward-thinking education in architecture, business, design, engineering, fashion and textiles, health, medicine and social science.

Jefferson Health, the clinical arm of Thomas Jefferson University, has grown from a three-hospital academic health center in 2015, to an 18-hospital health system through mergers and combinations that include hospitals at Abington Health, Aria Health, Kennedy Health, Magee Rehabilitation and Einstein Healthcare Network. We have over 50 outpatient and urgent care centers; ten Magnet®-designated hospitals (recognized by the ANCC for nursing excellence); the NCI-designated Sidney Kimmel Cancer Center (one of only 70 in the country and one of only two in the region); and one of the largest faculty-based telehealth networks in the country. In 2021, Jefferson Health became the sole owner of HealthPartners Plan, a not-for-profit health maintenance organization in Southeastern Pennsylvania. We are the first health system regionally to create an aligned payer-provider partnership.

Jefferson’s mission, vision and values create an organization that attracts the best and the brightest students, faculty, staff, and healthcare professionals, as well as the most visionary leaders to drive exceptional results.

• OUR MISSION: We improve lives.
• OUR VISION: Reimagining health, education and discovery to create unparalleled value
• OUR VALUES: Put People First, Be Bold & Think Differently and Do the Right Thing

As an employer, Jefferson maintains a commitment to provide equal access to employment. Jefferson values diversity and encourages applications from women, members of minority groups, LGBTQ individuals, disabled individuals, and veterans.