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Jeanne D’Arc Credit Union offers competitive wages, excellent benefits, a pleasant working environment, and the opportunity for career growth and advancement. We count on our valued workforce to be professional, provide exceptional member service, and help our members make smart financial choices.
Oversees branch team members and serves as a resource for all branch functions and services. Assumes responsibility for all branch operations focusing on service, quality, and teamwork, including resource management, coaching, sales and service achievement, and day-to-day branch administration. Ensures our members' experiences are consistent with our mission, strategy, and growth objectives to maximize member acquisition, retention, and relationship depth and adhere to Credit Union policies and procedures, ensuring ethical and compliant business practices.
Three to five years of related experience, including supervisory responsibilities. Proper National Mortgage Licensing System (NMLS) credentials are required or obtained within 60 days of hire; Bachelor's degree required or an equivalent combination of education and experience.
Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Builds relationships and fosters positive interactions with Credit Union team members, members, and vendors by demonstrating friendly, helpful, and efficient service. Must have the ability to motivate, influence, and gain the trust and cooperation of others. Strong conflict resolution skills are required, including the ability to diffuse upset members skillfully. Excellent telephone, written, and verbal communication skills are required, including positive tone, clear delegation of tasks, communicating clearly and concisely, and managing difficult conversations. Empathy, patience, active listening, and sound judgment are required. Must have the ability to understand and communicate products, services, and regulations.
Proficiency with Microsoft Office, business applications, and learning the core system and other related software are required. Must demonstrate strong problem-solving and decision-making skills. Must have the ability to apply cognitive reasoning to daily tasks, take ownership, and work independently and as part of a collaborative team. Applies knowledge and experience to develop solutions and implement appropriate actions. Writing, reading, and comprehending complex instructions, correspondence, memos, policies, and procedures is required. Must be highly motivated, organized, detail-oriented, skillful with time management, and efficient with multitasking and practical application. Must be able to work in a professional, high-volume call center. This position requires standing, sitting, walking, reaching, and lifting to 20 lbs. regularly.
Full Time
$70k-86k (estimate)
03/11/2024
05/10/2024
The job skills required for Branch Officer include Coaching, Branch Operations, Risk Management, Problem Solving, Decision Making, Microsoft Office, etc. Having related job skills and expertise will give you an advantage when applying to be a Branch Officer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Branch Officer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Branch Officer positions, which can be used as a reference in future career path planning. As a Branch Officer, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Branch Officer. You can explore the career advancement for a Branch Officer below and select your interested title to get hiring information.