Marco’s Pizza store crews are like families. To maintain that environment, we hire new Teammates for their values, character, and attitude, and then train the skills they need to become a productive and highly engaged member of the family. Why do we place such high importance on values and character? Because our culture of accountability and operational excellence demands it. At Marco’s Pizza, we expect each member of the team to habitually See It, Own It, Solve It, and Do It!

Position Summary:

• The General Manager is responsible for overall store operations including hiring and supervision of staff, product and service quality, and financial health of the store. The General Manager is accountable for achieving store profitability, sales growth, guest satisfaction and employee engagement measures. This position will report to the Corporate Business Leader.

Essential Duties & Responsibilities:

• Champion in providing 5 Star Guest Experience to all customers and partners; Training team to have the customer first attitude.
• Leads by Example; Leads daily store operations including supervision of store team members, taking, preparing and delivering guest orders, and cleaning and maintenance of store equipment and facilities.
• Responds to and effectively resolves Guest complaints.
• Effectively implements, maintains, and corrects (if necessary) processes and procedures to ensure operational excellence in Marco’s 10 Operating Systems.
• Ensures food safety practices that comply with federal, state, and local regulations.
• Establishes and strives to meet store weekly sales goals, service times, and guest experience goals.
• Effectively implements Local Store Marketing strategies to build the Marco’s brand and drive sales growth.
• Reviews store Profit & Loss Statements regularly and uses the data to implement sustainable EBITDA growth measures.
• Actively manages food cost through inventory control completing regular inventory and ordering of products and supplies.
• Actively manages labor costs through use of predictive labor scheduling for store team members.
• Acts to protect company assets to include cash and to maintain the restaurant environment ensuring guest and team workplace safety.
• Manages all aspects of the Point of Sale system.
• Maintains current and accurate data in all corporate systems to include Point of Sale, Inventory IQ, Marco’s University Online, and personnel data.
• Maintains effective vendor relationships.
• Recruits and effectively interviews applicants to select only the best fit and qualified candidates.
• Trains and coaches store team members in all Marco’s procedures to ensure product quality and a 5-Star Guest Experience every time.
• Leads and models Marco’s cultural beliefs creating employer of choice experiences to ensure team members feel valued, appreciated and set up for success.

Work Requirements:

Required:

• 1 year of restaurant general management experience with demonstrable success
• High School diploma or equivalent
• Must be at least 21 years of age
• Valid Driver’s License

Preferred:

• ServSafe certified
• Educated in Marco’s Pizza system and Culture including 100% completion of Insider/Driver course, Marco’s Leadership Track, Certified Trainer, and Local Store Marketing

Marco’s Franchising, LLC is proud to be an Equal Opportunity Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law.

Marco’s Franchising, LLC will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the Americans with Disabilities Act Amendments Act of 2008.

This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Marco’s Franchising, LLC is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.