• Provide Enterprise Managed Print Services (EMPS) Support to all facets of installation, operation, device upgrades (i.e., hard drive changes for Secret Internet Protocol Router Network [SIPRNet] to Non-classified Internet Protocol Router Network [NIPRNet] transition), software/firmware replacement and upgrades, decommissioning, logistics, monitoring, management, and restoral of devices.
• Provides administrative and managerial support to enable day-to-day service of equipment based on work plans and travel requirements provided.
• Monitors tickets, and activities to communicate with appropriate team members for any support or special instructions, proofs, and shipping info.
• Contacts clients with questions on specifications and/or questions regarding any print concerns/issues.
• Ensures all project deadlines are met and associated cost budgets are adhered to.
• Provides training to team members and end-users as needed on policies, processes, procedures, and/or techniques.
• Ensures that equipment is being properly maintained and upgraded.
• Recommends new acquisitions that will increases productivity.
• Manages inventory and organization of supplies.
• Resolves all customer escalations in a professional manner.
• Fills in for various departments as needed.
• Other duties as assigned.

• Enterprise Managed Print Services (EMPS) experience required.
• Bachelor’s Degree.
• At least 3 – 5 years’ experience in a related field.
• Strong leadership ability to motivate employees.
• Superior customer service ability and experience in working with customers both over the phone and in person.
• Ability to communicate effectively with employees when delegating work and explaining procedures and processes.
• Expert knowledge of equipment and materials.
• Ability to speak knowledgeably about department capability and company to potential and existing clients.
• Highly developed organizational ability.
• Ability to handle multiple tasks without losing focus.

• Mastery of Microsoft tools and applications.
• Working knowledge of DISA and/or DoD is a plus.

About JCS Solutions LLC:

JCS Solutions LLC is an IT Government Contracting company dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes innovation, and we've been certified as a Great Place to Work four years in a row!

JCS Solutions LLC benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development.

It is JCS’s policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

All successful candidates must be COVID-19 vaccinated.

If you require additional accommodation, please contact us at HR@jcssolutions.com or (703) 972-9115.