1 EMPS Technician Job in Arlington, VA

SORT BY

SET JOB ALERT

OFF

Details...

EMPS Technician

JCS Solutions LLC

Arlington, VA | Full Time

$73k-94k (estimate)

1 Month Ago

EMPS Technician

JCS Solutions LLC Arlington, VA

$73k-94k (estimate)

Full Time | Business Services 1 Month Ago

Save

Sorry! This job is no longer available. Please explore similar jobs listed on the left.

JCS Solutions LLC is Hiring an EMPS Technician Near Arlington, VA

JCS Solutions LLC has a need for a EMPS Technician join our growing team supporting the Defense Information Services Agency (DISA) Enterprise Managed Print Services (EMPS) project within the National Capital Region (NCR), primarily the Pentagon, Mark Center, and Springfield, VA. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. The EPMS program provides seamless cost-effective operational support for specific enterprise managed print services capability. If you are interested in a challenge and a great working environment, apply today!
Position Requirements:

Provide Enterprise Managed Print Services (EMPS) Support to all facets of installation, operation, device upgrades (i.e., hard drive changes for Secret Internet Protocol Router Network [SIPRNet] to Non-classified Internet Protocol Router Network [NIPRNet] transition), software/firmware replacement and upgrades, decommissioning, logistics, monitoring, management, and restoral of devices.
Perform day-to-day service of equipment based on work plans and travel requirements provided.
Provide EMPS services that include provisioning of parts and consumables, such as toner and waste toner supplies.
Provide parts and supplies to facilitate and provide delivery of supplies to customers.
Provide end-to-end troubleshooting from desktop to print devices to troubleshoot any print problem from the end-user, through various network services, to the end-user’s device.
Utilize the EMPS Ticket Management System to plan, prioritize, monitor, respond, and update assigned tickets and accomplished within acceptable quality levels (AQLs).
Manage customer fulfillment request from initiation to completion.
Manage a logistics process to efficiently obtain, maintain, and account for stocked items, i.e. toner, waster toner, drums, fuses, etc) as well as Government Furnished Equipment print devices.
Execute and maintain property management active from receipt of property through issuance to customer.
Escalate and assist in troubleshooting of enterprise-related print issues.
Operate and maintain the end-user device configuration management portion of the network printer infrastructure, consisting of loading appropriate devices drivers, adding, deleting, and modifying set-up to ensure operation of end-user devices.
Manage and utilize EMPS environment software tool.
Manage, track, and support devices that are not remotely managed by the EMPS team.
Install devices and remove legacy print devices from the network.
Provide customer training as required and/or needed.

Qualifications:

Must be a U.S. Citizen.
Must have a fully adjudicated SECRET DoD Clearance.
A Top Secret Sensitive Compartmented Information (SCI) is desired.
Bachelor’s degree in a technical or related field is desired.
Minimum of 3-5 years of relevant experience.
Demonstrates a high level of understanding of print device theory.
Ability to troubleshoot complex, multi-functional print device hardware issues.
Capable of complex troubleshooting with print devices and associated network infrastructure (i.e. scan-to-email).
One or more Certifications from manufacturers’ service providers on multi-functional devices, i.e. HP, Canon, etc.
Information Assurance Technical (IAT) Level I security certification must be completed if personnel will be used for desktop driver installation.
Experience with BMC Remedy.
Advanced experience and skills using Microsoft Office Suite to include Word, Excel, and PowerPoint.
Ability to manage multiple responsibilities and assignments simultaneously under strict deadlines with minimal direction at times.
Strong interpersonal & communication skills and ability to multi-task in a fast-paced environment.
Self-Starter.
Comfortable in a fast-paced environment.
Technically strong and able to make quick, sound decisions.
Excellent communication and collaboration skills are a must.
Strong organizational, verbal, and written skills

Desired Requirements:

Mastery of Microsoft tools and applications.
Working knowledge of DISA and/or DoD is a plus.

About JCS Solutions LLC:
JCS Solutions LLC is an IT Government Contracting company dedicated to providing the highest quality of services and solutions. Our employees enjoy a work culture that promotes innovation, and we've been certified as a Great Place to Work four years in a row!
JCS Solutions LLC benefits include 401k retirement plans, paid time off, health insurance, dental insurance, vision insurance, life insurance, long term disability, short term disability, and opportunities for professional development.
It is JCS’s policy to promote equal employment opportunities. All qualified applicants will receive consideration for employment without regard to sex, race, color, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.
All successful candidates must be COVID-19 vaccinated.
If you require additional accommodation, please contact us at HR@jcssolutions.com or (703) 972-9115.