We are looking for a Salon Receptionist to act as the first point of contact for customers who visit our salon or who contact us to learn about our beauty services. Salon Receptionist responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand. Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned Stylist of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipt
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)
• Update client records, appointments and services offered
• Manage our call center
• Maintain a tidy reception area

Skills

• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Hands-on experience with computers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances

Work Remotely

• No

Job Type: Part-time

Pay: $14.00 - $15.00 per hour

Expected hours: 10 – 20 per week

Benefits:

• 401(k) matching
• Employee discount
• Flexible schedule

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Education:

• High school or equivalent (Preferred)

Work Location: In person