• Customer Service & Sales - Greets and assists customers in finding products and partners with other team members when additional help is needed - Models for and holds team accountable for outstanding customer service - Acts as the role model for the Manager on Duty program and expert on the Manager on Duty application on Mobile Warrior - Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner - Maximizes sales and service by ensuring staff is scheduled appropriately - Manages and promote FindMore with associates to drive sales and enhance customer service - Manages credit, rewards and gift card programs throughout the store - Actively and enthusiastically engages customers to support the company’s iCAP program • Checkout Standards - Proactively shifts resources to checkouts based on observed increase in store traffic and complexity of transaction - Utilizes Point of Sale on Mobile Warrior, Satellite Registers, and Expeditor Stations as a means of reducing wait times during peak traffic periods - Oversee maintenance, cleanliness, signing and organization of all checkout stations - Partner with Sales Floor Supervisor to stock all Impulse Fixtures and merchandise according to plan - Identifies checkout supply needs in a timely manner to ensure replenishment orders are placed in accordance with delivery deadlines - Leads and maintains system and asset implementations and upgrades; ensure training on new systems and equipment - Responsible for store equipment (i.e., registers, Mobile Warrior, etc.) • Omnichannel - Train, mentor and coach all associates at jcp.com Pickup location on processes and transaction procedures related to delivery and return of jcp.com orders - Train, mentor and coach all cashier associates & cross-train additional associates as needed to use Omni Order to quickly deliver online orders to customers - Manages all Ship from Store, Buy Online Pick Up In Store and Curbside Pickup order processes in the prescribed time periods - Monitors Omnichannel reporting and metrics and takes action as needed to resolve issues - Shares reporting and metrics results with team and uses information to motivate, coach, teach and train associates - Manages the jcp.com processes including jcp.com orders, aged and undelivered orders/returns, and supporting systems • Human Resources / People Management - Creates and monitors the store’s open requisitions, routing qualified applicants to appropriate hiring manager - Coordinates the logistics of the Talent Tryout process - Schedules and conducts new hire orientation and training; administers ongoing associate training - Partners with Sales Floor Supervisor and/or General Manager to monitor required training compliance - Partners with Sales Floor Supervisor and/or General Manager to ensure optimization of resources at schedule generation - Reviews schedules and makes productive edits to further optimize resources - Closes payroll and completes other payroll functions including system reports as necessary for associates to receive pay for hours worked - Processes new and existing HR tasks as necessary according to state laws and company policies • Team Development - Responsible for the completion of associate training and policy compliance - Trains, mentors and coaches all cashier associates on checkout procedures to ensure outstanding customer service behaviors are consistently exhibited - Regularly observes and ensures associates consistently follow and implement checkout experience processes - Monitors associate efficiency by utilizing Point of Sale productivity metrics and provides recognition or coaching - Consistently provides ongoing feedback and coaching to associates - Maintains notes / observations of each associate’s strengths and opportunities - Takes immediate action on performance and policy issues within the team • Performance Standards - Supports company shrink and safety initiatives - Meets established performance standards for the role on a consistent basis, including (but not limited to) the company’s iCAP program, product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Education:

• High school or equivalent (Preferred)

Work Location: In person