POSITION PROFILE PROFILE LAST MODIFIED: 6/15/21 8:37 AM

JOB TITLE: JOB CODE(S): PROFILE EFFECTIVE DATE:

Sales Floor Supervisor 040821 06/13/2021

JOB PURPOSE:

Contributes to profitable sales growth by leading and engaging associates, delivering company merchandise execution strategies and coaching associates on selling skills.

REPORTS TO: KEY PARTNERSHIPS:

General Manager SVG 4 - 5 Assistant Manager of Customer Experience, Operations Supervisor,

Assistant Manager of Merchandise SVG 1 - 3 Customer Experience Supervisor

KEY RESPONSIBILITIES FOR THIS ROLE:

• Customer Service & Sales

- Greets and assists customers in finding products and partners with other team members when additional help is needed

- Models for and holds team accountable for outstanding customer service

- Supports the Manager on Duty program

- Directs customer service activities throughout the store

- Resolves customer issues and concerns in a professional manner

• Put to Fixture / Restock / RFID & Inventory

- Reviews Put to Fixture planning tools for merchandise placement and resource allocation to effectively plan workload

- Assists in the put to fixture step in the Door To Floor Process

- Assists with inventory processes (cycle counts, system uploads, stock ledger, Radio Frequency Identification scans, etc.)

- Manages Shoe on Display restocking process, including mis mates and stockroom organization

- Responsible for restock program to identify replenishment opportunities

- Participates in annual inventory processes

• SET / Visual / Environment

- Manages the SET processes by planning floor moves, placing graphics, and executing visual detailing based on company guidance

- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale

- Manages the execution of Radio Frequency Identification scans (RFID)

- Oversees and maintains all fitting room and sales floor recovery processes to ensure a clean and organized store environment

- Manages visual properties and responsible for stockroom maintenance

• Omnichannel (SVG 1 – 3 Only)

- Assists with and trains associates on Ship from Store, Buy Online Pick Up In Store and Curbside Pick-up orders in accordance with prescribed time periods in order to maximize sales and customer experience

- Assists with Enterprise Fulfillment reporting and metrics and takes action to resolve issues
- Shares reporting and metrics results with team and uses information to motivate or train associates
- Assists in processing jcp.com orders, aged and undelivered orders/returns, and supporting systems
- Supports binning and pick-and-pack processes for jcp.com orders as needed
- Resolves customer Omnichannel needs in a timely manner and partner with Customer Experience Supervisor or Manager on Duty for any customer service needs

• Specialty Businesses (if applicable)

- Drives profitable sales growth in the Fine Jewelry, Mattress and Window businesses by leading and engaging associates
- Responsible for the execution of special events
- Partner with Specialty / Home Furnishing associates when customers require a deeper level of product information or to assist with sales need
- Responsible for the completion of Specialty / Home Furnishing associates training on product knowledge and care/protection plans
- Manages and administers the Productivity Standards Program processes to include recognition and coaching

- Owns receiving, shipping and reverse logistics for specialty business merchandise

- Manages the SET processes by planning floor moves and graphics placement, and executing visual detailing based on company guidance in specialty businesses

- Identifies sell-through opportunities and remerchandise the selling floor to increase rate of sale in specialty businesses

- Oversees and maintains sales floor recovery processes to ensure a clean and organized store environment in specialty businesses

- Responsible for the completion of all pricing and signing processes in specialty businesses

- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities in specialty businesses

- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink in specialty businesses

• Team Development

- Responsible for the completion of Sales Floor associates training and policy compliance

- Consistently provides ongoing feedback and coaching to associates

- Maintains notes / observations of each associate’s strengths and opportunities

- Takes action on performance and policy issues within the team

• Performance Standards

- Supports company shrink and safety initiatives

- Consistently meets established performance standards for the role, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

POSITION PROFILE PROFILE LAST MODIFIED: 6/15/21 8:37 AM

CORE COMPETENCIES

• Proposes and initiates actions on new ideas that improve our product, stores or practices.
• Listens to ideas and suggestions and applies ideas when appropriate, champions new initiatives.

EMBRACES A

• Encourages self and others to stretch beyond current capabilities and actively searches for ways to do more with less.

GROWTH MINDSET

• Acts as a catalyst for change by challenging the status quo and motivating others to make improvements.
• Applies a growth mindset by seeing change as an opportunity to learn and grow.
• Demonstrates business and functional expertise and stays current with developments in the retail industry; applies learning to drive company goals.

THINKS

• Gathers necessary information to fully understand the scope of the problem; applies critical thinking to develop options, identify

CRITICALLY
assumptions and consider impacts.

• Uses fact-based analysis to guide decision-making; summarizes analysis clearly and succinctly and recommends a course of action.
• Creates an environment that fosters teamwork, recognizes others’ accomplishments and respects and values differences in the workplace.

DEMONSTRATES *Requires high personal and team performance standards, leads by example and motivates others to perform at a higher level.
*LEADERSHIP Gives and is open to constructive performance feedback; holds self and others accountable for performance and actions.

• Creates a culture of development by coaching and teaching others.
• Aligns goals, processes, and culture to create momentum and champion a One Team approach.
• Takes responsibility for excellent customer experiences and reliably delivers solutions that meet customer needs.

TAKES

• Builds relationships by showing consideration for the perspectives of others and listens first before drawing conclusions.

ACCOUNTABILITY

• Develops positive and inclusive relationships across the organization.
• Develops and prioritizes short and long-range plans that are comprehensive, realistic, and effective in meeting company goals.

IMPLEMENTS WITH

• Implements project/plans that are well-organized and efficient, seeks feedback and takes action.

EXCELLENCE

• Effectively delegates work and communicates plans and expectations to others.
• Demonstrates a sense of urgency and acts decisively and quickly.
• Establishes aggressive goals and takes appropriate risks to achieve results.

DRIVES RESULTS

• Shows confidence when challenged and will do the right thing even when it’s hard.
• Strives to achieve excellent results by creating a culture of continuous improvement.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Rotating weekends
• Weekends as needed

Experience:

• Management: 2 years (Required)

Work Location: In person