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Operations Supervisor
$58k-73k (estimate)
Full Time 3 Months Ago
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JCPenney Mall of Louisiana is Hiring an Operations Supervisor Near Baton Rouge, LA

  • Customer Service & Sales*

- Greets and assists customers in finding products and partners with other team members when additional help is needed

- Models for and holds team accountable for outstanding customer service

- Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner

  • door to floor / RFID / Inventory*

- Assists with inventory counts and updates to ensure accurate in-stock information for customers

- Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger

- Leads door to floor merchandise preparation process; achieves productivity target by setting goals and monitoring pace of work

- Provides guidance to Operations team to prepare merchandise in a timely manner

  • • Pricing & Signing*

- Manages and engages pricing and signing team and the promotional price signing process within the store

- Manages the Operations team to complete price changes accurately and on time in order to maximize sales

- Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution

- Submits weights and measures audit results and addresses any noted issues

  • • Stockroom Activities*

- Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes

- Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.)

- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities

- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink

  • • General Operations *

- Manages the annual inventory process

- Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines

- Manages all equipment, facility repairs and maintenance

  • Team Development

- Responsible for the completion of Operations associate training and policy compliance

- Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities

- Takes action on performance and policy issues within the team

  • • Performance Standards *

- Supports company shrink and safety initiatives

- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

  • 401(k)
  • Employee discount
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • 8 hour shift

Weekly day range:

  • Monday to Friday
  • Rotating weekends

Education:

  • High school or equivalent (Preferred)

Experience:

  • Supervising Experience: 3 years (Preferred)
  • Customer Service: 3 years (Preferred)
  • retail operations: 3 years (Preferred)

Work Location: In person

Job Summary

JOB TYPE

Full Time

SALARY

$58k-73k (estimate)

POST DATE

01/19/2024

EXPIRATION DATE

05/17/2024

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The job skills required for Operations Supervisor include Customer Service, Coaching, Logistics, Initiative, Team Operations, etc. Having related job skills and expertise will give you an advantage when applying to be an Operations Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Operations Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Operations Supervisor positions, which can be used as a reference in future career path planning. As an Operations Supervisor, it can be promoted into senior positions as an Operations Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Operations Supervisor. You can explore the career advancement for an Operations Supervisor below and select your interested title to get hiring information.

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If you are interested in becoming an Operations Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Operations Supervisor job description and responsibilities

Operations supervisors oversee all the activities within a specific department or area of an organization.

04/07/2022: Killeen, TX

Operations supervisors are responsible for leading and supervising a group of employees.

01/21/2022: Bismarck, ND

After supervising employees, operations supervisors are responsible for evaluating their performance and delivering feedback, positive or critical, depending on the employee and the situation.

02/22/2022: Spartanburg, SC

Operations supervisors are responsible for elevated customer support for the customers who have requested to speak to managers or someone with more authority.

03/01/2022: Baton Rouge, LA

Often, supervisors create and oversee their team’s workflow, or the tasks required to complete a job.

02/04/2022: Pensacola, FL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Operations Supervisor jobs

Supervisors must use active listening skills to understand employee complaints and to work with them to reach a solution.

04/03/2022: Topeka, KS

Some companies require the operations supervisor to make major contributions to the functions of other departments.

04/13/2022: Pierre, SD

Operations supervisors report directly to the director of the department they supervise.

03/07/2022: Idaho Falls, ID

A supervisor oversees the day-to-day performance of employees.

02/06/2022: Danbury, CT

Therefore, an operations manager needs to have a strong hold over the quality standards of the products.

03/27/2022: Lexington, KY

Step 3: View the best colleges and universities for Operations Supervisor.

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