** Room Service Server PM (Part-time)**

**Job Category****:** Food and Beverage **Requisition Number****:** ROOMS01577 Showing 1 location **Job Details**

**Description**

***Surf & Sand Resort***, Laguna Beach is proudly a part of JC Resorts, a proven leader in the management and operation of golf and resort properties since 1971. We are located directly on the beach in the heart of Laguna and have been part of the local history since 1948. **We are looking for passionate individuals, empowered to create wow moments and lasting memories for every guest, every time.** As a family owned business, we treat people like lifelong friends and believe in the personal touch.

In addition to working in the most beautiful oceanfront location in Laguna, we offer competitive and progressive benefits including complimentary meals.

**Join our team of friendly, engaging, professionals who love the Hospitality Industry and want to share it with our guests.**

The **ROOM SERVICE SERVER** is responsible to serve hotel guests food and beverages in their rooms, in a prompt and professional manner.

**ESSENTIAL DUTIES, include but not limited to:**

* To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Room Service Manager when necessary to ensure customer satisfaction.

* To extend a courteous, friendly, and professional greeting to guests at arrival, and to thank them at departure.

* To make the manager aware of all guest comments and complaints.

* To follow specified procedures to provide prompt, efficient, and gracious customer service to hotel guests in their rooms, including answering department telephones; delivering orders; and presenting and receiving payment for guest checks; accurately recording used Mini Bar items, requisitioning supply items from Purchasing; and accurately recording Honor Bar items.

* To follow specified procedures to properly perform all side-work, and opening and closing duties.

* To keep hotel corridors free of used Room Service items at all times.

* To follow all specified procedures to correctly handle all cash and credit transactions, including properly handling the Micros computer system.

* To ensure the security and proper return of master keys.

**JOB KNOWLEDGE & EDUCATIONAL LEVEL:** High school diploma or equivalent required. English fluency required. Must have minimum three months experience in food service, and a general understanding of the room service department. Hotel experience preferred.

**SKILLS AND APTITUDES:** Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communications skills. Courteous, friendly, and professional manner. Good team player. Customer service focus. Able to work productively with little supervision. Trustworthy and reliable.

**PHYSICAL DEMANDS:** Stands/walks approximately 90% of shift. Sits approximately 10% of shift. Constantly required to handle and move objects weighing up to 40 lbs. over short to moderate distances. Bends, stoops, pushes, and lifts to perform routine job tasks. Flexibility and good reflexes required to operate electric cart. Must be able to work well under pressure. Frequent use of stairs, daily.

If you have a disability under the Americans with Disabilities Act or a similar law and you wish to discuss potential accommodation related to applying for employment at our company, please contact us at 855-318-8947 and/or email us at accessibility@jcresorts.com

JC Resorts is an equal opportunity employer committed to hiring a diverse workforce and maintaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, medical condition, and any other status protected by state or federal law.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

**Surf & Sand Resort is recognized as one of Cond Nast Traveler Readers' Choice Awards, Top Resorts in Southern California, one of Travel Leisures Worlds Best, is a member of Preferred Hotels and Resorts and has held the AAA Four Diamond rating for over 20 years.**

Surf & Sand Resort | 1555 South Coast Highway | Laguna Beach, CA 92651

www.surfandsandresort.com HR direct line: (949) 376-2764

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