17 Customer Support Representative Jobs in Olathe, KS
Jarbo is Hiring a Customer Support Representative Near Olathe, KS
Job Description
Summary – Customer Support Specialist:
We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS. A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets, triaging repairs, and being a resource for the customer!
This is a great entry-level position for those looking to get their start with a great organization and advance accordingly.
Shift Details: Schedule options are Sunday-Thursday 1:00pm to 10:00 pm OR Tuesday-Saturday 1:00pm to 10:00pm OR Friday – Monday 9:00am to 8:00pm
Responsibility Summary – Customer Support Specialist:
- Triage incoming calls from customers that require service/sales. Work with the customer to understand their need and schedule the appropriate service.
- Promote all products, services, and quote accurate pricing when appropriate
- Gather information from the customer to ensure accuracy for our technicians.
- Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
- Represent the company in a professional manner with good customer service and verbal communication skills
- Maintain and promote a positive attitude toward customers regardless of the circumstances
- Other responsibilities as assigned
Qualification Summary – Customer Support Specialist:
- HS Diploma required; AS or BS in a relevant field of study preferred
- 1 years of experience in customer service or administrative work
- Must have strong attention to detail
- Work independently with little supervision
- Function in a fast-paced environment, ability to prioritize tasks
- Proficient with technical applications including Microsoft Office
Job Summary
Full Time
$35k-44k (estimate)
05/04/2024
05/20/2024
The following is the career advancement route for Customer Support Representative positions, which can be used as a reference in future career path planning. As a Customer Support Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Representative. You can explore the career advancement for a Customer Support Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Representative job description and responsibilities
Collecting and analyzing customer feedback can also be a part of their customer support representative task.
02/13/2022: Danbury, CT
Communicated with customers to troubleshoot technical problems with both Windows and Mac operating systems.
12/25/2021: New Suffolk, NY
Customer support representative document reports, resolve complaints, and process orders and payments.
03/09/2022: Indianapolis, IN
Customer support representative are employees who are responsible for providing the best customer experience to customers, usually for after-sales transactions.
01/14/2022: Santa Maria, CA
Provided expert technical support and up selling of all products and organized daily follow-ups to ensure timely resolutions.
12/29/2021: Elyria, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Representative jobs
According to numerous studies, today’s consumers expect customer support representative to be more proactive and personalized.
02/06/2022: Waco, TX
Be as polite as possible when talking to clients over the phone.
02/12/2022: Manchester, NH
Consider using database to record activities and research product information.
02/13/2022: Petaluma, CA
Learn to refer to other service or technical departments for follow up as needed.
02/14/2022: Fort Myers, FL
Understand the customer’s expectations.
01/24/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Support Representative.
