Position Specifics:

Department: Service

Reports to: Service Manager or Service Location Manager

Supervises: None

Purpose: Assist the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Administers the warranty claim process to maximize administrative efficiency and return on warranty claims.

Responsibilities:

o Fields internal and external customer inquiries to the Service Department

o Responds to phones messages in a timely fashion

o Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced expeditiously.

o Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

o Maintains Service Department filing and records

o Updates customer profiles using equipment, hours, or other information from the customer work orders

o Maintains accessories and supplies and prepares replacement orders

o May prepare Service Technician efficiency reports

o Monitors equipment records for expiration of extended and special warranties

o Manages and processes parts and service warranty claims including computation of charges of shop work for each location

o Works with service managers to ensure there are no expired Product Improvement Programs

o Understands warranty regulations and communicates to departmental management about warranty status on a regular basis

o May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

Experience, Education, Skills and Knowledge:

o 2 years in Service Department operations

o Ability to use standard desktop load applications such as Microsoft Office and internet functions

o Ability to learn software in the dealer business system and Deere Warranty system

o Knowledge of office procedures and attention to detail

o General understanding of mechanical/technical terms is preferred

o Ability to write and speak effectively to customers in person and on the phone

o High School Diploma or equivalent experience

Hours of Operation:

Mon-Fri (8:00-5:00) (Extended hours on Thursday until 7pm - not during Covid) Sat (8:00-1:00) April through June Saturday Hours (8:00-4:00)

Benefits include:• Paid Holidays, Vacation Pay, Medical, Dental & Life Ins, Aflac and employee discounts

If you’re a reliable, detail oriented, motivated and enthusiastic person who enjoys working collaboratively and is committed to providing great service for our customers we want to hear from you.

Job Type: Full-time

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Shift:

• Day shift

Ability to Relocate:

• Kensington, NH: Relocate before starting work (Preferred)

Work Location: In person