ROLE DESCRIPTION:
As a Customer Service Manager with State Farm Insurance Agent Jake Pinto, you will generate the kind of exceptional client experience that reinforce the growth of a modern successful insurance agency. Your attention to detail, customer service skills, communication skills and desire to help people, make you an ideal fit. You will enhance your career while serving as a sales support professional, providing assistance and support to the agent and agency team members.

WHO WE ARE: We are a dynamic team of insurance sales professionals in a faced paced office, looking for our next great service team member. The office of Jake Pinto - State Farm Agent is an established, growth-oriented agency with a team of highly enthusiastic, motivated individuals that like to win. We attribute our success to having a modern, fun, energetic environment that is an enjoyable place to work. Our experienced sales and service team uses modern based approach to achieve outstanding production results. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful lucrative careers. So, if you are self-motivated, willing to work hard, possess a can-do spirit, have a desire to help others win and achieve results, then we want to meet you and talk about the opportunity we have.
RESPONSIBILITIES:

• Primary focus is Service; Provide prompt, accurate, and friendly customer service. Including, responding to phone/online/email inquiries regarding insurance availability, eligibility, coverages, processing policy changes, transfers, claim submissions, billing clarification and resolving issues.
• Use a customer-focused, needs-based review process to educate customers about insurance coverages and options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Establish long lasting customer relationships to identify sales, marketing and retention opportunities.
• Supporting agency team members and their clients through the sales process. Sales retention, ability to resolve issues, concerns, questions is critical.
• Assistant to Agent; performing a variety of administrative tasks such as screening and directing phone calls, scheduling appointments, managing calendar, answering phone calls and email, producing reports, supply management, planning and preparing office/customer events, meetings, and promotional activities.

QUALIFICATIONS:

• Dedicated to customer service.
• Able to effectively relate to a customer, answer their questions, anticipate their needs, and identify sales opportunities.
• Excellent communication skills to assist, retain customers and coordinate with other agency team members.
• Proactive in problem-solving
• Possess or able to obtain Property and Casualty Insurance License
• Possess or able to obtain Life and Health Insurance License
• Bilingual - Spanish preferred

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience