LOCATION: HYBRID WITH ONE DAY IN THE OFFICE PER WEEK
Job Title: IT Business Analyst
Business Function: NRG Business - IT Digital Team

Job Overview:
You will be a key influencer within the NRG Business Digital team, driving ideation through to delivery and implementation of solutions. You will be expected to work closely with business stakeholders ensuring decisions are fact based, that the team appropriately defines the vision, empathizes with the customer, ensures customer value is prioritized, and will groom the backlog to ensure fit for purpose and ready for development.

Accountabilities:
Collaborate with business stakeholders to understand key business objectives and ideas to help define and transform them into a scoped and sized business change including definition of minimal value product (MVP).
Establish a requirements management strategy which describes; process for elicitation, documentation standards and format, tools, meeting cadence, backlog grooming process, review & approval process, change process, and communications processes.
Elicit business requirements and document in the form of a vision statement, visual models/process flows, business objectives, goals, and success criteria.
Elicit functional and non-functional requirements and document in the form of epics, stories, wireframes, business rules, and acceptance criteria.
Build, organize help prioritize and maintain the project backlog over the course of the project, often serving as a partner and mentor for the Business Lead/Product Owner.
Facilitate the ongoing backlog grooming process, supporting the Business Lead/Product Owner to define value, priority, and select scope for upcoming releases and sprints.
Collaborate with Product Owner, Business Users, and Technical Team to write and elaborate user stories to include acceptance criteria and business rules per the team's "Definition of Done"
Participate in Agile/Scrum ceremonies such as stand-ups, demos and sprint retrospectives.
Facilitate the review of stories with team during sprint planning to ensure the team has a common understanding of the user story and acceptance criteria.
Analyze new requests from stakeholders and determine if the request is a defect, new story, a modification to an existing story, or already covered in an existing story. Update the backlog and stories as appropriate.
Maintain an overall view and perspective on the "big picture" and understanding how the parts of the project fit together to provide the overall solution.
Perform functional testing during development sprints and review testing issues to determine if the issue is a bug or behaving as expected
Write user acceptance test (UAT) scripts and facilitate user acceptance testing
Understand the concept of data-driven decision making, ability to analyze data and use it to inform decision making
Measuring and tracking key performance indicators and using the data to drive continuous improvement.
Competencies and Qualifications:
Experience working with Digital Services Platforms and Online Account Management systems is strongly recommended.
Experience working within the C&I utility industry is preferred
Bachelor's degree or 5 years' experience as a Business Analyst
2-3 years' experience in Agile/Scrum, supporting Agile efforts
Experience with Agile management tools a plus (e.g., ADO, Jira)
Excellent verbal and written communication skills and the ability to interact professionally with diverse groups, executives, managers, and subject matter experts.
Experienced in various business analysis techniques including data modeling, feature decomposition, context diagrams, stakeholder analysis, state diagrams, wireframes, functional requirements, non-functional requirements, use cases, business process definition, user stories, and backlog management.
Scrum Master or Product Owner certification a plus
IIBA or CBAP Business Analyst certification a plus