Jacobs is currently interviewing TS/SCI w/Poly candidates for a Systems Administrator supporting our government customer in Annapolis Junction, Maryland. Candidate will work with minimal supervision to ensure Windows and UNIX systems fully support critical mission needs. Also work with customer management team to identify and resolve issues where appropriate, help to identify and implement system level enhancements. Support in the daily operations of a semiconductor assembly facility by supporting engineers and technicians with ensuring equipment operating systems are up to date as well as ensuring lab specific applications are up to date and running properly.

Responsibilities:

Provides support to IT systems including monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. 

Support for the escalation and communication of status to agency management and internal customers. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity, and configures network components along with implementing operating systems enhancements to improve reliability and performance. Provide support for implementation, troubleshooting and maintenance of IT systems. 

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• Active TS/SCI clearance with polygraph
• Provide support for implementation, troubleshooting and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of IT systems 
• Aid users in accessing and using IT systems 
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in-depth experience in trouble-shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process
Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance

Information Assurance\: DoD 8570 compliance with IAT Level 1 is required

#cjcyber and #DivergentSolutions