Your Impact:

At Jacobs, we don’t settle – always looking beyond to raise the bar and deliver with excellence. We apply our knowledge and innovation as we look to the future with great optimism and focus. We don’t settle until we give our best and know that we’re making a difference. We provide the resources to turn great ideas into reality, and we’re looking for the most talented and passionate individuals out there to be our next generation of leaders.

As a Service Delivery Analyst, you’ll join our collaborative and engaging IT team, working with business users to provide critical support to keep our teams up and running. Your team provides desktop hardware configuration and upgrades, monitoring, software installations, hardware upgrades, imaging, and PC deployment. You’ll manage a Windows Environment, (AD account maintenance, security groups and permissions. Microsoft Exchange 2007/10, printer queues) check data back-ups and restore and report any issues with any overnight back-up failures. Using our ServiceNow ticketing management system, you’ll resolve ServiceDesk requests and incidents by diagnosing hardware and software problems and installing and configuring standard desktop packages, liaising with third-party maintenance engineers as needed. You’ll support moves, changes, and account creations of Cisco IP desktop telephones, and other mobile computing devices such as tablets and smart phones. In addition to collaborating with your team, you’ll also engage with cross-functional IT teams and assist in the provision of hands-on support within server, security, network services and messaging teams.

In this critical role, your team may need to report for emergency duties, which may occur outside of normal office hours, and also to undertake business trips to support other offices where necessary. You’ll also have an opportunity to undertake individual 'project' work - innovation and development initiatives are always encouraged.

Bring your excellent customer service skills, technical Oracle expertise, curiosity, creativity, and talent for multi-tasking in a fast-paced environment and join our team as we take ERP Solutions at Jacobs to the next level.

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Here’s what you’ll need:

• Proven experience in an IT support role, involving extensive customer support, both remote and in-person
• Full understanding of Windows Environment and extensive experience with MS Office Suite
• A Certification
• Ability to travel, and ability to pass a Jacobs' driving record review

Ideally, you'll also have:

• Bachelor's degree in Information Technology
• ServiceNow or related ticketing management system

At Jacobs, we’re challenging today to reinvent tomorrow by solving the world’s most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good. With $15 billion in revenue and a talent force of more than 60,000, Jacobs provides a full spectrum of professional services including consulting, technical, scientific and project delivery for the government and private sector.