Position Title: Barista 

Job Summary:

The barista is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffees and teas. The barista fulfills any other duties the store manager, assistant manager or shift supervisor assigns and represents Jackson’s Bistro in a professional manner.

Product:

• Ensures that all customers are educated on our products and services.
• Maintains the highest quality, consistent product standards.
• Follows all Company drink recipes and procedures.
• Develops an understanding of coffee and tea regions and the various differences in flavor and blends.
• Begins to educate themselves on the various types of coffee, tea products, blends and roasts.
• Proficiently prepares blended and cold drinks provided by the store.

Service:

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.
• Verbally receives and calls back customer orders in a friendly manner.
• Reports all customer complaints to manager on duty.
• Responds proactively to prevent customer service situations.
• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.
• Answers telephone in a courteous and friendly manner including, but not limited to, giving store greeting, directions to store location, and receiving and filling customer orders.
• Answers customer questions regarding coffee blends, preparation, and product freshness.
• Weighs, grinds and packs coffee per customers’ orders according to Company guidelines.
• Sells and serves baked goods and miscellaneous food items to customers.
• Maintains efficient, friendly service.