Jackson Hewitt Tax Service is hiring Customer Service Professionals now to secure staff for the busy upcoming tax season (December through April 2024). We are seeking several full-time customer service agents/data entry professional for our tax offices. Busy, but fun and friendly environment.

Qualifications:

• Some College, High School Diploma or equivalent experience
• Experience Preparing Individual income tax returns is nice but not necessary
• PTIN or ability to obtain PTIN provides advancement
• Experience in accounting, finance, bookkeeping or tax preparation helpful.
• Excellent Customer Service Skills a must.
• Ability to work in a fast-paced business environment
• Excellent verbal and written communication skills
• Experience with tax software a plus
• Review financial records
• Strength in posting appointments and communication with clients
• High level of confidentiality
• Strong attention to detail

Responsibilities:

• Market Jackson Hewitt Services to Walmart associates and customers
• Provides details to customers concerning appropriate company products and services.
• Follow up with customers for additional information, as necessary, to insure accurate completion of tax returns.
• Reviews all tax return forms for accuracy and completeness, scan all documents to file, records customer info on excel spreadsheet for drop offs.
• Resolves customer complaints, or refers situations to supervisor (as appropriate) for resolution.
• Assists with general office support such as filing, mailing, etc., when necessary exceed established goals.
• Performs other duties as required.

Appointments are already pre-booked for the 2024 tax season. CSAs are scheduled to meet with clients in our office to collect income tax information. This position offers a flexible schedule. This position has the option to work days, evenings, weekends or variety of times, whichever is most convenient to you.

Work Remotely

• No

Job Type: Full-time

Pay: From $11.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Flexible schedule

Shift:

• 10 hour shift
• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Preferred)

License/Certification:

• PTIN or can obtain one by 12/31 (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person