Miami, FL Full-Time Central Support Services

Summary

Manager, Central Sterilization Services is a professional member of the health care team who assumes advocacy and responsibility while managing a large multi-functional service are to ensure maximum efficiency and responsiveness. Provides direction to a multi-disciplinary, multi-skilled workforce to ensure that services and outcomes comply with standards established by various accrediting licensing, other regulatory agencies and the Jackson Health System. Exercises shared responsibility for the development and maintenance of effective working relationships with all disciplines responsible for the provision of service to customers in the areas of Sterile Processing while conducting business in an ethical manner and respecting customer's rights. The Manager retains the authority to hire, complete performance evaluations, discipline and terminate staff under their direct supervision in accordance with applicable policies and procedures. The incumbent may assist and act in a confidential capacity to help manage, formulate, determine and effectuate management process and polices. The incumbent may attend management meetings and may be involved directly or indirectly in the decision making process around confidential management decisions. Position requires exercise of independent judgment.

Responsibilities

Promotes a strong customer service orientation within the Central Sterile Services including development and implementation of customer-focused systems, processes and behaviors. Establishes systems of accountability for clinical, clerical and support personnel to ensure that customer needs are assessed accurately and serviced in a timely fashion. Develops and maintains effective working relationships with all other disciplines responsible for the provision of service to customers in the Central Sterile Services. Provides leadership by developing, communicating, implementing and evaluating the mission, goals and objectives of the Central Sterile Services. Ensures that unit specific goals and objectives are consistent with those of the Division, Medical Staff and the Public Health Trust. Demonstrates vision and initiative in directing all aspects of the Sterile Services. Is aware of changes that affect the Central Sterile Services and takes action, as appropriate, to ensure future success for the Central Sterile Services and the Public Health Trust. Acts as a role model for employees and customers by demonstrating exemplary personal and professional attributes consistent with organizational philosophies. Analyzes situations and arrives at conclusions which serve the best interests of Central Sterile Services and the Jackson Health System. Develops, communicates, implements and evaluates an on-going Performance Improvement plan for the Central Sterile Services consistent with the philosophy of the Executive Performance Improvement Council (EPIC) and the Central Sterile Services Performance Improvement Council. Ensures that unit specific Performance Improvement plans are consistent with those of the Division, Medical Staff and the Public Health Trust. Ensures that Performance Improvement plans are interdepartmental and interdisciplinary and include components which increase customer satisfaction, operating efficiencies and positive customer outcomes. Provides adequate time and resources so that personnel may participate in Performance Improvement activities. Demonstrates an empowering management style congruent with the performance and quality improvement philosophy of the Jackson Health System. Establishes and directs information management systems to obtain, collect, store, analyze, manage and disseminate information to continuously improve customer outcomes and individual Central Sterile Services performance. Communicates organizational policies and procedures effectively. Assumes primary responsibility for ensuring that the Central Sterile Services and the Public Health Trust are kept informed about clinical, administrative and environmental issues and their effect and/or impact on the institution. Ensures that information processes are appropriate for the Central Sterile Services and compatible with internal and external information systems and standards. Uses and analyzes appropriate technology and systems in assessing and conveying information. Recruits, retains, evaluates and motivates staff necessary to implement the goals, objectives and responsibilities of the Central Sterile Services. Implements and ensures compliance with job performance standards to assess staff competencies. Provides leadership for staff development and ensures staff participation in appropriate orientation, training courses and mandatory educational programs to maintain competency in job skills, knowledge, equipment usage and safe work practices. Maintains a working knowledge of laws, policies, procedures and collective bargaining agreements impacting upon employees in the Central Sterile Services. Ensures appropriate staffing mix to meet the needs of the Central Sterile Services. Facilitates employee empowerment and encourages employee participation. Delegates tasks while retaining accountability for outcomes. Enforces Public Health Trust personnel policies fairly and consistently and takes progressive disciplinary action for just cause. Plans, administers and uses staff, materials and unit facilities appropriately to meet budgetary objectives of the Central Sterile Services. Understands budget development and reimbursement procedures; develops and implements strategies to maintain or increase revenues while controlling expenses. Participates with other members of management in developing, implementing and evaluating programs and policies related to the determination, allocation and control of fiscal, human, materiel and informational resources for the Central Sterile Services. Understands and utilizes Jackson Health System's fiscal management tools effectively. Develops and manages an Emergency Preparedness Plan consistent with Public Health Trust and community-wide emergency preparedness efforts. Participates with the Medical staff and other disciplines responsible for patient care to develop, implement, monitor and evaluate appropriate clinical care to meet the needs of the patients within the Central Sterile Services. Ensures staff's participation in an effective and efficient case management system for the Central Sterile Services. Provides for an effective patient and family education program to meet the needs of the Central Sterile Services. Maintains a working knowledge and understanding of managed care as well as Public Health Trust, local, and national health care delivery systems and ensures that Central Sterile Services operates within applicable guidelines. Ensures that staff provides for continuity of care, early discharge planning and effective utilization of Public Health Trust and community resources. Maintains current knowledge of County, State and Federal guidelines/requirements as they apply to job duties, licenses and certification to ensure the Central Sterile Services compliance with regulatory agencies. Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise). Performs all other related job duties as assigned.

Experience

Generally requires 7 to 10 years of related experience. Leadership experience is required.

Education

Bachelor's degree in related field is strongly preferred.

Skill

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources. Skill in monitoring/assessing the performance to make improvements or take corrective action. Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Ability to plan, implement, and evaluate programs. Ability to establish goals and objectives. Ability to recognize, analyze, and solve a variety of problems.

Credentials

Valid Sterile Processing Technician Certification by CBSPD or IAHCSMM, or other CSS related certification is required.

Working Conditions

Physical Requirements - Job function is sedentary in nature and requires sitting for extended periods of time. Function may require frequent standing or walking. Must be able to lift or carry objects weighing up to 20 pounds. Jobs in this group are required to have close visual acuity to perform activities such as: extended use of computers, preparing and analyzing data and analytics, and other components of a typical office environment. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).
Environmental Conditions - Jobs in this group are required to function in a fast paced environment with occasional high pressure or emergent and stressful situations. Frequent interaction with a diverse population including team members, providers, patients, insurance companies and other members of the public. Function is subject to inside environmental conditions, with occasional outdoor exposures. Possible exposure to various environments such as: communicable diseases, toxic substances, medicinal preparations and other conditions common to a hospital and medical office environment. May wear Personal Protective Equipment (PPE) such as gloves or a mask when exposed to hospital environment outside of office. Reasonable accommodations can be made to enable people with disabilities to perform the described essential functions. Additional information and provision requests for reasonable accommodation will be provided by the home unit/department in collaboration with the Reasonable Accommodations Committee (RAC).