Department: Jackson Memorial Hospital, Periop

Address: 1611 NW 12th Ave, Miami, Florida, 33136

Shift details: Full-Time, Days Why Jackson:

Jackson Memorial Hospital is the flagship hospital for Jackson Health System and it has been a beacon of medical excellence and community care for more than a century. Throughout its rich and storied history, Jackson Memorial - located in the heart of the City of Miami - has been ground zero for some of the world's greatest medical breakthroughs and important moments in South Florida. We've grown into one of the nation's largest public hospitals, and one of the few that is also a world-class academic medical center with a proud mission and proven success. Jackson Memorial is an accredited, tertiary teaching hospital with 1,500 licensed beds, where nearly every medical specialty is provided by some of the world's most skilled and highly regarded multidisciplinary team of healthcare professionals.

Summary

The Director of Patience Care Services assumes responsibility for the planning, priority setting, coordination, management and evaluation of patient and staff education for the Jackson Health System(JHS). Provides the organization with a positive example of cooperative leadership by maintaining an enthusiastic and progressive relationship with patient care services, directors and vice presidents, as appropriate. Exercises shared responsibility for maintaining an appropriate balance of cooperation, communication, and integration among the departments, faculty and staff to ensure an efficient and progressive environment that carries out a program of quality education. Provides the opportunity for growth and development of staff through learning opportunities, professional mentorship, research, and other staff development activities.

Responsibilities

• Provides the leadership framework for planning, directing, coordinating and improving services of the Division that are responsive to the needs of the Jackson Health System (JHS).
• Plans, develops and implements programs to insure that all patients are provided with appropriate care.
• Provides leadership support in the communication and integration of the JHS Mission and Vision Statement.
• Insures that all areas of responsibility reach or exceed the standard required by the Joint Commission on Accreditation of Hospitals and State of Florida License requirements.
• Plans, develops, implements, and evaluates programs to provide comprehensive quality care to all patients within areas of responsibilities.
• Develops, implements, and supports strategies to elevate quality and innovative nursing practice.
• Develops and monitors departmental operating budgets, which include personnel, contractual services, supplies and capital equipment.
• Monitors and analyzes services that are presently being provided and need to be provided in the best interest of the JHS and the community.
• Establishes departmental goals and objectives with target dates for completion.
• Recruits, motivates, evaluates and maintains an effective staff to carry out assigned responsibility.
• Provides for the training, education and development for the advancement goals of staff members.
• Develops and maintains effective collaborative relationships with professional staff as well as ancillary support staff.
• Provides leadership support in the development and execution of the Performance Improvement Program.
• Assures continuous assessment and improvement of the quality of services provided to patients.
• Establishes standards of performance for all personnel and insures that those performances are properly evaluated and based on the productivity and the contribution of each employee to the overall organization.
• Role models behaviors of service excellence and CARE values (Compassion, Accountability, Respect and Expertise).
• The leader understands and adheres to JHS compliance standards as they appear in the Code of Conduct, Compliance Policies, and all other JHS Policies and Procedures and supports the commitment of JHS in adhering to federal, state and local laws, rules and regulations governing ethical business practices for health care providers by demonstrating knowledge of procedures for protecting and maintaining security, confidentiality and integrity of employee, patient, family and organization information.
• The leader further understands that JHS is committed to its role in preventing health care fraud and abuse and complying with applicable state and federal laws related to health care fraud and abuse.
• This commitment is supported and enabled through an anonymous hotline which serves as one of several mechanisms for reporting suspected fraud, waste and/or abuse, as well as other compliance related issues.
• The leader to report through any of the reporting mechanisms (e.g., anonymous hotline, supervisor, Compliance Officer) any suspected health care fraud, waste and/or abuse as well as other compliance-related issues.
• Performs all other related job duties as assigned.

Experience

Generally requires 7 to 10 years of related experience. Management experience is required.

Education

Bachelor's degree in related field is required. Master's degree is preferred. At least one degree must be in Nursing.

Skill

• General Competencies: Ability to analyze, organize and prioritize work accurately while meeting multiple deadlines.
• Ability to communicate effectively in both oral and written form.
• Ability to handle difficult and stressful situations with critical thinking and professional composure.
• Ability to understand and follow instructions. Ability to exercise sound and independent judgment.
• Knowledge and skill in use of job appropriate technology and software applications.
• Management Competencies: Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Skill in monitoring/assessing the performance to make improvements or take corrective action.
• Skill in using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Ability to plan, implement, and evaluate programs.
• Ability to establish goals and objectives.
• Ability to recognize, analyze, and solve a variety of problems.
• Demonstrates the following Leadership Behaviors: Leads, influences, and empowers others by creating an environment that that fosters personal investment and excellence, actively encourages commitment to a common vision and shared values, creating opportunities and giving people latitude to develop and achieve and by promoting collaboration and teamwork.
• Fosters open dialogue: Promotes a free flow of information and communication throughout the organization (upward, downward, and across); Encourages open expression of ideas and opinions; Communicates effectively with all employees and all age-group patient populations.
• Effectively Influences and Negotiates: Promotes ideas and proposals persuasively; Positively shapes stakeholders opinions; Negotiates win-win solutions.
• Builds and Maintains Effective Relationships: Establishes open, candid, trusting relationships; Treats all individuals fairly and with respect; Cultivates an active network of relationships inside and outside of the organization; Stays in touch with employees at all levels.
• Envisions the Future / Demonstrates Strategic Thinking: Has a clear vision for the business, function, or operation; Maintains a long-term, big-picture view; Anticipates obstacles, creates contingency plans, and identifies opportunities; Generates breakthrough ideas.
• Demonstrates Industry Knowledge: Knows what it takes to be successful in the healthcare industry; Has a thorough knowledge of the healthcare industry history, clients, employees, and competitive environment. Effectively Shapes Strategy: Develops specific strategies to achieve competitive advantage; Translates broad strategies into specific objectives and action plans; Aligns the organization to support strategic priorities.
• Adapts to Continuous Change/ Leads Continuous Improvement: Initiates, directs and sustains efforts to ensure continuous change and improvement throughout the organization; Initiates and embraces change even when not supported by others.
• Demonstrates Adaptability: Maintains a positive outlook, resists stress, and works constructively under pressure and in the face of adversity; Responds resourcefully to change and ambiguity. Demonstrates Risk-Taking: Champions new ideas and initiatives; Fosters innovation and risk-taking.
• Drives for Results / Drives Execution: Assigns clear authority and accountability; Integrates efforts and across units and functions; Monitors results; Tackles problems directly and immediately.
• Demonstrates Financial Acumen: Understands the meaning and implications of key financial indicators; Manages overall financial performance of area function/operation; Uses financial analysis to evaluate strategic options and opportunities.
• Drives for Stakeholder Success: Sets and actively pursues aggressive goals; Demonstrates a strong commitment to organizational success; Works to do what is best for all stakeholders (i.e., patients, employees, management, the Board). Makes Effective Decisions: Takes all critical information into account when making decisions; Makes timely, tough decisions even under pressure; Puts the organizations needs before personal needs when making decisions.

Credentials

Valid Florida RN license is required. Advanced Nursing Administration certification is preferred. Leaders performing direct patient care are required to have a valid American Heart Association Basic Life Support (BLS) and any additional applicable life support certification for Healthcare Providers is required upon hire with at least 6 months validity and maintenance at JHS for the duration of employment.