1 Wine Club Coordinator - North Coast Job in Saint Helena, CA

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Wine Club Coordinator - North Coast

Jackson Family Wines

Saint Helena, CA | Full Time

$43k-66k (estimate)

1 Month Ago

Wine Club Coordinator - North Coast

Jackson Family Wines Saint Helena, CA

$43k-66k (estimate)

Full Time | Consumer Goods 1 Month Ago

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Jackson Family Wines is Hiring a Wine Club Coordinator - North Coast Near Saint Helena, CA

SUMMARY:

The Wine Club Coordinator – North Coast will assist the offsite Direct to Consumer teams (wine club, ecommerce and direct sales) primarily by providing exceptional customer service in a consistent, timely and professional manner across several brands in the Jackson Family Wines portfolio. Our team respects, celebrates, and takes pride in each other’s differences. We nurture a culture that embraces fairness, acceptance and belonging. Come join our preeminent group of passionate, trusted, and respected wine industry leaders!

ESSENTIAL RESPONSIBILITIES:

Respond to all inbound consumer phone calls and email with the highest level of customer service.
Work with consumers, as well as Wine Club team, Direct Sales team and Tasting Room staff, to address general business inquires, consumer concerns, wine purchases, address corrections, inventory returns, replacement orders and refunds.
Assist Wine Club team with planning and executing club shipment and will call program
Maintain consumer database including: data entry of new customer information, customer updates, and database clean-up.
Work with Tasting Room staff in selling wine and wine club to guests on property as needed, including at wine club and tasting room events.
Answer consumer questions about wines, events and tasting room experiences.
Maintain and query data in software systems including: Salesforce, WineDirect, ShipCompliant, and others.
Other duties as assigned.

REQUIREMENTS:

0-2 years related experience in an administrative or customer service role, or similar experience
Able to work a flexible schedule including occasional weekends and evenings.
Competency in Microsoft Office, including Excel, Word, and Outlook.
Able to sit for long periods of time and lift up to 50 pounds repeatedly.

Wage Transparency:

The base pay for this role ranges from $19.52 - $27.80 per hour. Compensation will be determined by candidate experience, skills, and location.

Benefits:

Health Benefits – Medical, Dental, Vision, Disability & Life insurance
401k with employer match
Vacation accrual; 12 paid holidays; 72 hours for Health & Wellness
Paid volunteer time - 16 hours per year
Learning & Development opportunities
Modern Health virtual mental health & coaching visits
Wine discounts!

At Jackson Family Wines, we respect, celebrate, and take pride in each other’s differences. Together we nurture a culture that embraces fairness, acceptance and belonging. We believe that diversity, equity, and inclusion drive our best innovation, enrich our employees, and connect us to our customers and global community. We aspire to evolve in our commitment for a better future and one that is rooted for good.