TGI FRIDAYS / / Store 1743

8041 Concord Mill Boulevard

Concord, NC 28027

Role Purpose

Responsible for managing all aspects of a specific department(s) within the restaurant including the selection, development and performance management of restaurant Team Members, optimizing profits and increasing sales

Key Responsibilities & Accountabilities

• Manage all areas of operations for a specific department including marketing and human resources, while ensuring the Company's standards of quality, service and operations are maintained.
• Manage operations during scheduled shifts that include daily decision-making, staff support, scheduling, planning while upholding standards, product quality and cleanliness.
• Frequently interact with Guests and follow up on any issues or complaints they may have
• Maintain an accurate and up-to-date manpower plan of Department staffing needs.
• Prepares schedules and ensures that their department is staffed for all shifts.
• Use the Great People Selection process to interview hourly Team Members, ensuring Team Members hired meet Company standards.
• Staff, train and develop their department's hourly Team Members through ongoing feedback, establishment of performance expectations and by conducting performance reviews on a regular basis.
• Identify operational opportunities to build sales and control costs; develop and implement plans to address opportunities (i.e., R&M, marketing).
• Perform checks in to ensure proper invoicing.
• Ensure proper security procedures are in place to protect Team Members, Guests and Company assets, including security of beer walk-in, liquor room, store room, freezer and office.
• Prepare end of shift reports.
• Directly supervise Team Members.
• When acting as Manager on duty, oversee all of the restaurant's operations
• Ensure great food is served to every Guest.
• Manages inventory efficiently, accurately, and in a cost-effective manner.
• Fosters open communication with kitchen and FOH staff

Qualification Requirements

• 4-year college degree preferred.
• Minimum of 6 months experience working in a full service restaurant.

Qualification Requirements

• 4-year college degree preferred.
• Minimum of 6 months experience working in a full service restaurant.
• Must be capable of performing all functions and meeting qualification standards for all hourly positions.

Last updated : 2024-05-14