Role Responsibilities: 

• Consistently demonstrates superior customer service skills to external and internal guests.
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes Club JACK and Club JACK registration and membership.
• Provides a warm farewell and thanks guests for visiting.
• Files guest’s keys and tickets systematically to ensure efficient retrieval of guest’s vehicles.
• Ensures files are properly maintained to reflect the location of all vehicles parked in the valet parking locations.
• Ensures Valet Attendants have completed parking tickets correctly.
• Maintains records of total cars parked and delivered by each attendant and overall totals for the day.
• Offers information to guests regarding directions, transportation and local attractions.
• Maintains a complete supply of brochures, valet tickets, office supplies and any other promotional information that the property is distributing.
• Assists in the coatroom based upon business levels.
• Responsible for assigned cash drawer and is accountable for such funds through audit and financial controls.
• Must be able to collect cash, check, charge for each transaction.
• Complies with all uniform and appearance guidelines.
• Adheres with all internal control procedures, Company policies and procedures. 

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English 

Education & Experience Requirements

• High school diploma or equivalent required.
• Prior cashier/general office experience and customer contact experience is preferred.
• Must have strong customer service, written/verbal communication, interpersonal and organizational skills.
• Must be available to work a flexible schedule that includes nights, weekends, and holidays
• Valet parking and office/cashiering experience helpful.
• Must have a neat and clean appearance and mature attitude.
• Must be at least 21 years of age.
• Must possess great interpersonal skills, a cheerful attitude, and be a team player.
• Must be able to work independently.
• Must be able to push, pull, reach, lift, bend, twist, stoop and kneel.
• Responds to visual and aural cues.