Poker Dealer Training Class

Class Days: Tuesday - Saturday

Class Times: 10:00AM - 2:00PM

Dates: June 1st - July 10th

Put on your game face! JACK Cleveland Casino is excited to announce Poker Dealer Training Academy is back with FREE Dealer training! The academy is designed to provide qualified applicants with the skills necessary to embark on a career in the gaming industry and, upon graduation, the opportunity to interview for a Poker Dealer (Part-Time) at JACK Cleveland Casino. Completion of the course does not guarantee employment. Gaining entry into the program does not guarantee a position with JACK Cleveland Casino or JACK Entertainment.

The Poker Academy is conveniently located at our Table Games Training Center at JACK Cleveland Casino. Training will consist of Hold’em and Omaha.

All classes are free of charge and taught by experienced, licensed and dedicated instructors who will professionally prepare students to enter the fast-paced casino industry. Enrollees who successfully complete the course will be provided the opportunity to audition for positions at JACK Cleveland Casino.

Space is limited. Must be 21. Interviews and basic math tests will be administered prior to dealer school registration.

Guidelines:

• All dates and times for training will be determined based on enrollment.
• Participants will be paid $15.00/hour to attend these classes.
• Upon successful completion of training and Poker Dealer audition, employment as a dealer is not guaranteed.
• If offered a position, acceptance of conditional considerations will apply.
• Available Shifts Will Be Late Evenings and Nights upon successful completion of the Poker Dealer School.

At JACK Entertainment we are a diverse group of team members who possess a friendly disposition, attention to detail and an unwavering dedication to superior guest service. JACK Entertainment is committed to providing the best experience any customer can have, so exceptional guest service is our #1 priority.

Role Responsibilities:

• Delivers great customer service by dealing all games offered by JACK Cleveland Casino in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with poker.
• Promotes poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
• Able to maintain applicable departmental dealer efficiency metrics.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
• Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
• Safeguard casino assets.
• Responsible for the protection and control of the game.
• Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Entertainment Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
• Advises Floor Supervisor of any disputes or arguments that may arise during the game.
• Support and maintain JACK Entertainment’s courtesy guidelines at all times.
• Promote outstanding guest relations.
• Perform other duties as assigned.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Able to maintain applicable departmental dealer efficiency metrics.
• Presents oneself in a polished, professional and service-minded way and encourages others to do the same.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge, Skills, & Abilities:

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English.

Education & Experience Requirements:

• High school diploma or GED is required.
• Excellent customer service skills are essential.
• Must be able to perform basic math quickly.
• Must present a well-groomed appearance.
• Well-developed interpersonal skills.
• Must be 21 years of age.

License Requirements:

• Ability to obtain a Gaming Occupational License within the State of Ohio.
• JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)