Role Responsibilities: 

• Responsible for interviewing, training, and selecting employees for the team
• Conduct performance reviews in accordance with policies and procedures; provide feedback; coaching and development guidance as needed
• Respond to and handle employee complaints (grievances) in a timely and efficient manner
• Recommend or take appropriate action when administering disciplinary processes in accordance with established policies and procedures
• Responsible for planning, supervising and monitoring the work of the team members in assigned area(s)
• Counsel, guide, and instruct personnel in the proper performance duties
• Create an environment which is fun and exciting to work in and is directly responsible for the morale of the EVS employees
• Assign projects when necessary
• Inspect the floors, stairways, elevators, and public areas in order to ensure work is being done – attend to any areas needing attention promptly
• Check on key control to make sure all keys are accounted for daily
• Monitor the cleanliness and neatness of the main storage room at all times
• Maintain cost control and budget guidelines by conducting weekly inventories and inspections of linens, chemicals, equipment and supplies.
• Must have basic knowledge of casino cleaning, floor care and knowledge of various equipment.
• Strong written and verbal communication skills are required.
• Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift.
• Must be able to make rational decisions when handling guest and employee conflicts.
• Must be able to assess guest needs.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required.

Knowledge, Skills, & Abilities: 

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English 

Education & Experience Requirements:

• High School diploma or equivalent required.
• Minimum 2 years’ experience in hotel or large property cleaning experience.
• Previous supervisor experience is required.
• Minimum of 1 year as cleaner in EVS or equivalent.
• Must present a well-groomed appearance.
• Must be able to work various shifts and hours to include holidays and weekends.
• Good knowledge of cleaning procedures.
• Some knowledge of proper chemical usage preferred.
• Highly motivated and self-directed.
• Good communication skills.
• Computer applications skills.
• Excellent interpersonal, customer service, team building and problem solving skills are required.
• Must be 21 years of age.

License Requirements

•  None