Reporting to the Assistant Shift Manager, the Dual Rate Table Games Supervisor is responsible for supporting and ensuring operations run smoothly through positive interactions with guests, resolution of disputes and management of floor operations on an ongoing basis. Responsible for the training and equitable treatment of all Casino personnel. Responsible for building and maintaining a team atmosphere both within and across departments through effective communication, leadership, coaching and employee development.

Essential Functions: Table Games Dealer

• Delivers great customer service by dealing all games offered by JACK Cleveland in a friendly and helpful manner with an upbeat/positive attitude.
• Assists in training guests not familiar with various table games products.
• Promotes table and poker games and serves guests while standing on dead games.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures
• Deals games in accordance with internal controls, Ohio Casino Control Commission regulations and company policy.
• Able to maintain applicable departmental dealer efficiency metrics.
• Informs Supervisor and/or Manager of unnatural or irregular play and disputes on game
• Always presents oneself as a credit to JACK Entertainment and encourages others to do the same
• Safeguard casino assets.
• Responsible for the protection and control of the game.
• Conducts the games in accordance with Company policies and ensures compliance with company policies, procedures and gaming regulatory requirements, Verify and sign for Fills, Credits, Marker Issuance, and all documentation’s listed in JACK Internal Controls. Handling guest transactions and notifying Floor Supervisor of any irregularities.
• Exchange currency for gaming chips and pay or collect bets according to house rules in an accurate manner.
• Advises Floor Supervisor of any disputes or arguments that may arise during the game.
• Support and maintain JACK courtesy guidelines at all times.
• Promote outstanding guest relations.
• Perform other duties as assigned.
• Assists in training guests not familiar with various table games products.
• Demonstrates an effective working knowledge of dealing policies and gaming procedures.
• Able to maintain applicable departmental dealer efficiency metrics.
• Presents oneself in a polished, professional and service-minded way and encourages others to do the same.

Essential Functions: Table Games Supervisor

• Leads, coaches and supports table games dealers to ensure legendary customer service.
• Ensures table games dealers have the training, tools and mindset to enable them as service professionals.
• Leads in a way that creates continuous improvements in the guest and employee experience.
• Ensures operational and game integrity.
• Tracks guest play and relays all pertinent information to Manager
• Resolves guest concerns in a quick, professional and efficient manner
• Executes changes in table games limits to meet the customer demand and needs of the business
• Informs Asst. Shift Manager and Surveillance team of unnatural or irregular play
• Maintains bank floats
• Reports significant cash and cheque transactions
• Verifies issuance of credit after all necessary signatures are confirmed
• Knows and abides by Ohio Casino Control Commission regulations, internal controls and company policies and procedures
• Presents oneself in a polished, professional and service-minded way and leads team to do the same
• Holds team accountable for various job policies and ensures adherence to regulatory, departmental and company policies.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Medical, Prescription Drug, Dental, and Vision Coverage
• Life and Disability Insurance
• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Health and Safety Mandates Strictly Enforced
• Paid Breaks

Knowledge, Skills & Abilities

• Must be able to work independently.
• Must be able to continuously perform repetitive hand, arm, and shoulder motion.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English 

Education and Experience

• High school diploma or GED is required- College Degree preferred
• Must have experience working in Table Games as a Dealer or Supervisor
• 1-2 years supervisory experience
• Must be at least 21-years of age
• Excellent employee and customer service skills are essential
• Must be able to perform basic math quickly
• Must be able to get along with co-workers and work as a team
• Must present a well-groomed appearance
• Well-developed interpersonal skills
• Must enjoy entertaining and communicating with the public
• Excellent math skills and the ability to multi-task
• Must possess and demonstrate a genuine desire to serve the public
• Must have a professional appearance and be team player.
• Must have broad knowledge of casino rules, regulations, and procedures, including good game security.

Required Certification/License

• Ability to obtain a Gaming Occupational License within the State of Ohio