Role Responsibilities: 

• Demonstrate a sense of urgency while performing duties.
• Creates atmosphere of fun and excitement for guests.
• Perform back to back procedures when deemed necessary.
• Be proficient in comps, cash back, voids, new accounts, reprints and redeeming procedures.
• Ability to adapt quickly to rapidly changing business levels and values the differences of others.
• Attend department meetings and information sessions.
• Greets and welcomes customers with a smile as a company representative.
• Serves as Loyalty Club and customer service role model for other employees.
• Understands, values, and supports Loyalty Club program and special events, promotions, and player programs.
• Constantly seeks ways to improve friendly, helpful service and reduce customer waiting time to positively impact department’s customer service ratings.
• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at JACK Casino Cleveland every time.
• Cross sells property events (shows, promotions, etc.) and amenities (hotels, restaurants, etc.).
• Ensures each customer interaction results in increased customer confidence in Loyalty Club.
• Is knowledgeable about competitors’ programs and can make favorable comparisons.
• Promotes and executes customer promotions flawlessly.
• Creates and maintains customer accounts using JACK’s computer systems.
• Issues comps in accordance with department comp and guidelines.
• Ensures data is accurate and maintains integrity of data.
• Collaborates with work-group and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Ensures integrity and confidentiality of all customer data. Complies with all state, federal and regulatory policies and procedures. 

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Free Parking
• Generous Paid Time Off Plan
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• 401(k) Savings Plan and Match
• Paid Breaks

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to sit, stand or walk for long periods of time (4 hours).
• Must be able to respond calmly and make rational decisions when handling employee conflicts.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English 

Education & Experience Requirements

• High school diploma or GED equivalent
• 1 year customer service experience
• Basic computer skills (WORD, EXCEL, PowerPoint, etc.)
• Able to type 35 words per minute
• Cash handling experience
• Ability to maintain composure and excellent guest elations under all circumstances
• Strong interpersonal and teamwork skills
• Taking direction from multiple Leads/Supervisors/Managers from multiple areas
• Maintain upbeat and positive attitude across multiple tasks and environments
• Ability to multi-task
• Shift Flexibility
• Must be 21 years of age

License Requirements

• Ability to obtain a Gaming Occupational License within the State of Ohio.
• JACK Entertainment covers all fees associated with obtaining your license (i.e. application cost, background fees, and fingerprinting costs)
• You can review the requirements for the Ohio Casino Control Commission Gaming License here: https://casinocontrol.ohio.gov/CasinoLicensing/CasinoGamingEmployee.aspx