Job Summary:

The Parts Counter Associate assists customers and team members in obtaining automotive parts for maintenance.

Supervisory Responsibilities:

• None.

Duties & Responsibilities:

• Assist customers in selecting required parts in a friendly and professional manner.
• Inform customers about companion part requirements and specials.
• Answer phone calls and provide price quotes and information.
• Review body shop estimates for parts accuracy and pricing alignment.
• Pull and fill orders from stock, maintaining inventory.
• Notify parts manager of out-of-stock parts or immediate needs.
• Locate out-of-stock parts and submit emergency orders if necessary.
• Notify customers and service advisors when special ordered parts arrive.
• Communicate parts arrivals and deliveries to the body shop, tagging items.
• Follow up on back-ordered parts.
• Verify and manage will-call, back-order, and return files.
• Bill internal requests for parts on service repair orders.
• Receive payment from retail customers or obtain credit authorization.
• Provide customers with copies of invoices.
• Issue credits for returned parts, verifying purchase and pricing.
• Issue and track requested shop tools for technicians.
• Maintain orderly records of repair orders, invoices, and special-order parts.
• Coordinate orders for daily shipment, delivery, or pick-up.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Participate in a lost sales tracking program.
• Perform other assigned duties.

Required Skills & Abilities:

• Valid Driver's License and clean driving record.
• Experience in a dealership or similar environment.
• Participation in a manufacturer-sponsored training program, school, or event.
• Up-to-date knowledge of new products and updates.
• Safe operation of tools and equipment.
• Consistent reliability and attendance.
• Must be able to pass pre-employment screen (background & hair follicle drug test)

Education & Experience:

• High School Diploma or equivalent.
• Experience in parts delivery or similar role.
• Participation in a manufacturer-sponsored training program, school, or event.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Must be able to bend, stretch, kneel, and squat.
• Prolonged periods of walking on a level surface throughout the dealership.

An Equal Opportunity Employer

Hanania Automotive Group is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.