Role Responsibilities:

• Consistently demonstrates superior customer service skills to external and internal guests.
• Maintains upbeat, positive attitude, friendly and helpful demeanor, positive energy and enthusiasm from one interaction to the next.
• Utilizes smiles and frequent eye contact and friendly tone of voice to project warmth and friendliness.
• Creates an atmosphere of luck and celebrates customer wins.
• Is ready to serve and well informed of daily facility hours of operation, promotional programs and any other relevant valuable guest information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs of the guest and provides fast, flawless service.
• Executes all service programs to assure prioritization of service to very best guests.
• Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist.
• Promotes JACK programs and JACK registration and membership.
• Provides a warm farewell and thanks guests for visiting.
• Promotes JACK and always projects JACK in a positive light to guests.
• Acknowledge, greet and converse in English when creating a great time, every time.
• Must be knowledgeable of all store merchandise and communicate this knowledge in a friendly and helpful manner to customers.
• Implement 100% Satisfaction Guarantee when needed.
• Answers questions concerning location, price and use of merchandise.
• Must be able to use suggestive selling techniques with customers.
• Accurately size customers.
• Directs/escorts customers to cashier.
• Must be able to operate cash register to total guest purchases and accurately balance cash drawer on a daily basis.
• Must be able to review price sheets for price change/adjustment, must be able to collect cash, check, charge for each transaction.
• Must be able to weigh items, bag merchandise and wrap and gift wrap merchandise.
• Inspects merchandise prior to wrap/bagging to verify that merchandise is in satisfactory condition.
• Wrap packages for shipment/route to delivery department.
• Assist in stocking and store displays as needed, maintain cleanliness of the store, dusted, keep merchandise folded, etc.
• Stock shelves, counters, tables, displays, etc.
• Obtains merchandise from stockroom when merchandise is not on floor.
• Must have working knowledge of garment construction, fabric and styles.
• Re-hangs garments according to size on display rack.
• Refastens buttons, zippers tried on buy customers.
• Adhere to all departments and property policies and procedures must be able to meet the attendance guidelines of the department.

PERKS AND BENEFITS FOR BEING A TEAM MEMBER AT JACK:

• Free Parking
• Discounted Team Member Meals
• Education Assistance up to $3,600 a year
• Paid Breaks

Knowledge, Skills, & Abilities

• Must be able to work independently.
• Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
• Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
• Respond to visual and aural cues.
• Must have the manual dexterity to operate a computer and other necessary office equipment.
• Must be able to tolerate areas containing dust, loud noises and bright lights.
• Must be able to work varied shifts, weekends and holidays as needed.
• Ability to simultaneously manage several projects, and not be frustrated by changing priorities and unforeseen obstacles to achieving objectives.
• Ability to speak distinctly and persuasively.
• Must be able to read, write, speak, and understand English

Education & Experience Requirements

• High School Diploma or GED required
• Prior cashier/general office experience and customer contact experience is preferred.
• Must have strong customer service, written/verbal communication, interpersonal and organizational skills.
• Must be available to work a flexible schedule that includes nights, weekends, and holidays.
• Must present a neat and professional appearance.
• Work requires interactions with customers, public and co-workers.
• Work requires teamwork with other staff members.
• Must be 21 years of age.

License Requirements

• None

Education

• High School or better