Server Summary:

The Server is responsible for ensuring diners have a positive experience at our food establishment by exhibiting genuine customer service. Their duties include greeting diners and taking their orders, communicating with members of the kitchen about orders and carrying meals or beverages to the correct tables. Servers ultimate goal will be to provide high-quality service that will help us maintain and attract guests.

Essential Functions & Responsibilities:

General:

The Server will be responsible for making all of our guests feel important and welcomed into our restaurant. The server will present food, wine, and cocktail menu options, answer questions and make menu recommendations based on rotating menu and daily specials. The server must know all food, liquor, wine, and retail offered. Assisting with the tidying of tables, clearing leftovers and keeping the dining area neat and pleasant.

Financial:

The Server will be responsible for following all cash, credit, and debit card handling policies and procedures placed by the restaurant management. The server will also be responsible for reviewing for accuracy and processing payments of food and drink orders using the Point Of Sale (POS) system. The server must also comply with the restaurant’s policies for the distribution of tips throughout the server’s assistants. Basic mathematical skills will also be required.

Food & Safety:

The Server must coordinate with the kitchen staff, other restaurant servers, and bar staff to deliver accurate and prompt food/drink orders. Checking guest’s identification and confirming it meets legal drinking age before being served any type of alcoholic beverage. The server must be knowledgeable of common food allergens and be able to communicate any guest allergies to the kitchen. Memorization of the offered menu will also be required. The server will also be required to follow basic safety guidelines in the kitchen (i.e. non-slip shoes, hair pulled back, proper handwashing) to comply with Food and Safety regulations.

Guest Service:

The Server must provide the perfect dining experience for restaurant patrons by adhering to timing standards for products and services. Welcome guests to the restaurant and thank guests for coming in upon their departure. Server must apply a positive suggestive sales approach to guide guests throughout our menu, assess guest needs and preferences, make recommendations, and accurately take food and drink orders. The server must also handle feedback, compliments or complaints, with a positive attitude. The server may also be asked to set tables and rearrange the dining area to accommodate larger groups and prepare the restaurant for special events

Requirements:

Must be of legal age to serve alcoholic beverages, have clear written and verbal communication skills,have the physical abilities to carry out the functions of the job description, availability to work nights, weekends, and holidays. Must be able to safely lift and easily maneuver trays of food when necessary. Must have all certifications and licenses as required by local Health Department and Alcoholic Beverage Control statutes. Must be able to responsibly handle cash transactions. Must be able to consolidate and coordinate needs for all tables within their section. Must be able to carry food and beverages, and able to work in a team environment

Accountabilities:

The Server will need to keep the Manager and Owners promptly and fully informed of all issues (i.e. problems, unusual matters or significance and positive events) and take prompt corrective action where necessary or suggest alternative courses of action. The server will need to complete job responsibilities and performance objectives in a timely and effective manner and in accordance with procedures. Maintains a favorable working relationship with all company employees in order to foster and promote a cooperative and harmonious working climate; which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness. At all times, the server must provide a favorable image to promote “Genuine Service” philosophy to employees and guests. Performs other duties and responsibilities as required or requested.

Working Conditions:

The Server will need to be able to perform all functions at the restaurant level. The position requires prolonged standing, bending, stooping, going up stairs multiple times a shift, twisting, lifting products and supplies weighing up to 45 pounds, and repetitive hand and wrist motion. The server will also be required to work with hot, cold, and hazardous equipment as well as operating phones, computers, fax machines, copiers, and other office equipment.

Job Types: Full-time, Part-time

Pay: $3.25 - $6.00 per hour

Expected hours: 15 – 35 per week

Benefits:

• Employee discount

Restaurant type:

• Upscale casual restaurant

Shift:

• 8 hour shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Restaurant experience: 3 years (Required)

Work Location: In person