General Standards / Work Characteristics:

• Consistently practice the principles of the J. McLaughlin culture
• Maintain a positive and professional attitude at all times· Adapt positively to change
• Take accountability and ownership of actions in achieving goals
• Understand and represent our brand in a polished and professional manner

• Warmly welcome every customer and create an environment that is customer focused
• Assist customers in determining what best fits their needs and their personal style
• Maintain thorough knowledge of our merchandise and demonstrate product expertise during the selling process
• Understand and adhere to our standards of professionalism and service
• Demonstrate awareness and knowledge of personal and store goals
• Achieve personal sales goals and contribute to the achievement of the store’s goals
• Demonstrate accountability, reliability, professionalism, and a positive attitude at all times
• Utilize client book and customer reports to develop and maintain successful relationships with customers and drive sales
• Maintain knowledge of POS system and our general policies and procedures.
• Demonstrate knowledge of opening and closing procedures
• Participate and take an active role in store events and trunk shows.
• Participate in maintaining the cleanliness and general maintenance of the store ,stockroom and common areas
• Effectively and politely communicate with customers, supervisors, peers, other stores and our corporate office

• Preferred retail or service experience
• Requires excellent verbal communication and interpersonal skills
• Strong knowledge of principles and processes for providing a high level of customer service
• Must be a team player