Why YOU should work for us:

• At JB we take pride in providing our associates opportunities to make a living, make a life and ultimately make a difference
• Competitive wages
• Full benefits package offered 1^st of the month following 30 days
• Additional benefits including; 401K, Gainsharing Incentive Program and access to Employee Assistance Programs including but not limited to counseling services, mental health resources, financial and legal support
• Associate Purchase Program: ability to buy products at a discounted rate
• Offer specific on the job training and extensive learning and development program

Schedule:

• Monday-Friday - 8:00am-5:00pm

Essential Functions:

• Customer Service: Responsible for timely and accurate customer order entry and monitoring of orders through to shipment. Monitor status of open orders proactively for issues, eliminating or minimizing impact on our customers. Liaison between the customer and all internal stakeholders.

• Ongoing Support: Provide timely responses to all customer communication. Responsible for documentation and execution of all customer specific procedures. Builds and maintains relationships with Sales Team in order to help build partnerships with our Customers. Provide backup support to Sales when requested.

• Cross-Functional Collaboration: Works closely with Production to provide information necessary to meet expected shipment dates. Work with Transportation, Sales and Warehouse to resolve any shipment issues.

  Provides weekend and after hours support and coverage as needed. 
• Systems: Responsible for working with a variety of ERP & TMS systems and providing System Master Expert support daily.
• Documentation: Log and track customer issues and complaints according to work instructions for JB Resolution
• Cross Training: Keep up-to-date on knowledge and skills for all J & B Group business units, allowing for seamless backup support when teammates are out of the office. 
• Other Duties as Assigned: Performs special projects or assignments as requested. 

The J&B Group, an Equal Opportunity Employer, wishes to make our Careers website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact hrdepartment@jbgroup.com. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.