Who We Are: We are a diverse open-access college that fuels Indiana’s economy through excellence in teaching and proactive engagement with industry and community partners, embedded in a culture of innovation that empowers all students to learn and succeed. We are “higher education at the speed of life!” Our Values: • Empathy: We stand with our students, partners, and communities. • Integrity: We treat all with dignity and respect. • Accountability: We deliver on our commitments. • Agility: We innovate, iterate, and transform. • Connectivity: We connect with partners to strengthen communities and ensure student success for all. The Position: Perform efficiently and effectively within the Hospitality Administration functions of the Lab Resources area, Courses Restaurant or Bakery Café or Courses Catering. Key Responsibilities: Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success. Engage in behaviors that create an inclusive environment in which all people are valued and supported. Go beyond the easiest or surface answer for a student or instructor, or an internal or external customer, and get to the root cause of the problem, question or issue to solve it as quickly and professionally as possible. Reliable - has the ability to maintain scheduled hours Is willing to step into any role outside of receiving and assist with front of house, back of house, or events that may require lab tech assistance Utilize proper ServSafe practices in receiving and labeling, storing of all food products and supplies. Monitor lab equipment and storage areas for cleanliness, sanitation, and functionality, reporting equipment failures promptly. Receive deliveries and organize food products and supplies Coordinate lab supplies with class cart requisitioned products in a timely, safe and efficient manner. Report shortages of requisitioned product to lab supervisor or purchasing agent. Clean, organize, and maintain culinary/baking labs in the Hospitality Administration Department. Complete food prep as directed by lab supervisor or other lead staff. Assist with front of house set-up or tear down for restaurant service or catered events. Assist with garden prep, harvesting, watering (seasonally required). Employee must wear the required uniform when in labs or classes: Ivy Tech polo, black pants, slip resistant shoes, and lab coat when prepping or around food prep, and must wear hat when in labs or around food. No jewelry, earrings, etc. Must adhere to ACF standards and Marion County Food Code. Keep up to date on Ivy Lead e-learnings. Front of House & Events Responsibilities: Customer Service, smiles, is welcoming, and puts our guests needs first. Teachable, Has the ability to learn front of the house processes and service techniques. Service, Provides for the service needs of our guest using our outlined service techniques. Cleaning and maintenance, Cleans appropriate any service/kitchen area as needed. General, Is willing to accept any responsibility. Skill, Is able to maintain a service area on his or her own without supervision or direction. i.e. Host Stand, Bar, Station in Dining Room. Knowledge, Has a basic understanding of event setups and operation. Client Contact, Presents the appropriate professionalism to meet with clients. The above list of duties is not to be construed as an exhaustive list. Other duties logically associated with the position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA). Minimum Qualifications: Minimum of having successfully completed HOSP 101 within the Hospitality Administration curriculum. Employee must have the required student uniform and tool kit. Must be a student in good academic standing or a Hospitality Administration graduate Work Hours: Hours will vary, based on class schedules, volume of business in the restaurants and catering events. Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights. Ivy Tech is the largest singly accredited community college system in the nation. Offering services to the entire state of Indiana, we’re here to educate, motivate, and inspire students every day. We do that by featuring some of the most advanced technologies and training facilities, making higher education accessible through more affordable tuition, and providing smaller class sizes for more individualized attention. By sharing our joy of learning, we hope to ignite the curiosity and passion in our students that will help them discover their greatest potential. We’re highly collaborative, with a friendly and helpful culture that is very different from a four-year college. Innovation is another value that sets us apart — we are always looking for ways to make things better for our students, faculty, and staff. One of our key goals is to foster creativity and innovation in employees. More than anything, you’ll find yourself inspired each day by the camaraderie, positivity, and dedication that surrounds you at Ivy Tech.