Description

We are looking for a highly motivated and experienced Operations and Revenue Cycle Trainer to join our IVX Health! The ideal candidate will have a passion for teaching and learning, as well as a strong understanding of revenue cycle processes.

In this role, you will be responsible for revising, implementing, and conducting training programs related to clinical operations and revenue cycle management processes. You will ensure that employees understand and execute operations and revenue cycle procedures accurately, optimize revenue generation, and comply with regulatory standards. The trainer also assesses training needs, creates educational materials, and evaluates the effectiveness of training initiatives.

ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

JOB RESPONSIBILITIES

• Training Program Development
  • Partner with Learning and Development Specialist to create engaging training modules incorporating various learning methodologies (e.g., workshops, e-learning, simulations)
  • Assist in developing training materials, manuals, and presentations for processes
  • Identify training needs based on industry changes, new technologies, or organizational updates
  • Create engaging training modules incorporating various learning methodologies (e.g., workshops, e-learning, simulations)
• Training Delivery
  • Conduct training sessions for staff on operations and revenue cycle procedures, scheduling, billing, and compliance regulation
  • Organize and facilitate workshops, seminars, and webinars to educate employees on best practices
  • Provide hands-on training to ensure staff proficiency in using relevant software and tools
• Performance Evaluation
  • Assess the effectiveness of training programs through evaluations and feedback mechanisms.
  • Monitor and evaluate employee performance in revenue cycle tasks post-training to ensure effectiveness of learning.
  • Collaborate with management to address performance gaps and provide additional support as needed.
• Documentation and Reporting
  • Maintain accurate records of training activities, attendance, and performance evaluations.
  • Generate reports detailing training outcomes, areas for improvement, and recommendations.
• Compliance and Process Improvement
  • Stay updated on industry regulations and compliance standards.
  • Collaborate with compliance officers to ensure training materials align with legal requirements.
  • Identify opportunities for process enhancements and contribute to continuous improvement initiatives.

BENEFITS

• Comprehensive Medical, Dental, and Vision Insurance plans. Plans include prescription drug coverage as well as telemedicine services
• Additional options for supplemental health protection plans including Accident, Critical Illness, and Hospital Indemnity,
• Life and AD&D Insurance
• Dependent Care Flexible Spending Account
• Voluntary Short-Term and Long-Term Disability Coverage
• Fertility Healthcare and Family Building Benefits through Carrot
• Free counseling services and resources for emotional, physical and financial wellbeing
• 401(k) Plan with company-match
• Education assistance (Tuition reimbursement, Certification support)
• Charitable Giving Match and Volunteer PTO Program
• Flexible work schedule that promotes a positive work-life balance
• Employee Referral Bonus Program

Qualifications

ESSENTIAL SKILLS AND COMPETENCIES

• Strong understanding of revenue cycle and reimbursement methodologies, and compliance regulations (HIPAA, CMS guidelines)
• Excellent communication and presentation skills with the ability to convey complex information effectively.
• Proficiency in instructional design, adult learning principles, and training delivery methods
• Strong technical aptitude and ability to learn and navigate systems.
• Experience with learning management systems (LMS) and other training software/tools
• Analytical mindset with the ability to assess training needs and measure training effectiveness

REQUIRED EDUCATION, CERTIFICATION, LICENSURE, AND EXPERIENCE

• Bachelor’s degree in Healthcare Administration, Business, or related field (or equivalent experience)
• Proven experience in training within healthcare revenue cycle.
• Experience training in-person and virtually.
• Experience working in EHR/Practice Management systems.
• Experience working in a stand-alone clinic or medical practice
  

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.