We provide the best integrative health and wellness services including Primary Medical Care, IV Therapy, Cryotherapy, Acupuncture, Massage Therapy, and Salt Therapy. Wellness the whole body.

As a Live Chat Agent for our Wellness Center, you will be the first point of contact for our online visitors seeking information, assistance, or guidance regarding our services, products, and facilities. You will engage with customers in real-time through our website's chat platform, providing prompt and helpful responses to their inquiries. Your role will be crucial in ensuring a positive and seamless online experience for our clients, fostering trust and satisfaction with our brand.

Responsibilities:

• Engage with online visitors via live chat, providing accurate information about our wellness center's services, facilities, and products.
• Assist customers in navigating our website, scheduling appointments, and accessing online resources.
• Respond promptly and professionally to inquiries, concerns, and feedback from clients, ensuring their needs are met efficiently.
• Provide personalized assistance and recommendations based on individual customer needs and preferences.
• Escalate complex issues or unresolved inquiries to appropriate departments or higher-level support as necessary.
• Maintain comprehensive knowledge of our wellness center's offerings, promotions, and policies to provide accurate and up-to-date assistance.
• Collaborate with other team members to continuously improve chat support processes and enhance customer satisfaction.
• Uphold high standards of professionalism, empathy, and customer service in all interactions with online visitors.

Requirements:

• Proven experience in customer service, preferably in a live chat or online support role.
• Excellent written communication skills with a strong command of grammar, spelling, and punctuation.
• Ability to multitask and manage multiple chat conversations simultaneously while maintaining quality and accuracy.
• Empathetic and patient demeanor, with a genuine desire to assist and support customers.
• Familiarity with online chat platforms and basic knowledge of website navigation.
• Quick learner with the ability to adapt to new tools, processes, and software.
• Strong problem-solving skills and the ability to think critically under pressure.
• Availability to work flexible hours, including evenings, weekends, and holidays as needed.

Benefits:

• Health Insurance
• Flexible scheduling options to accommodate work-life balance.